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Bots and Beyond
31 minutes | Jun 4, 2021
21: Big Bank Automation
Banking is one of the oldest and most traditional industries in the world. Like all sectors, it is feeling the impact of digital transformation. The pace of change has been further accelerated by the COVID-19 pandemic, which has trained a spotlight on companies’ adaptability. In this context, host Wayne Butterfield talks with Gerald Pullen, Product Owner - Intelligent Automation at Lloyds Banking Group, about how one of the U.K.’s largest and oldest financial institutions is building a successful automation program. Listen in as they discuss some of the challenges of agility and implementing cutting-edge technology in a heavily regulated industry.
17 minutes | May 20, 2021
20: Getting Started with Conversational AI
Conversational AI is increasingly becoming a key component of digital transformation for enterprises of all sizes. One firm making headway on the conversational AI journey is BT. In this episode of Bots & Beyond, Lucie Roach, a Senior Product Owner with BT, joins host Wayne Butterfield to discuss how she has been coming to grips with conversational AI. Lucie provides valuable insights into some of the early decisions she and her teams had to make, and the challenges to overcome when working with conversational AI technology.
31 minutes | Apr 30, 2021
19: Investigating Jobs of the Future
There is no question the COVID-19 pandemic has altered the way we work and accelerated the transformation of the job market. In this episode, host, Wayne Butterfield speaks to founder of Progressive HR Coreyne Woodman-Holoubek about how jobs and roles are being disrupted by emerging technologies and other external trends. They explore some of the key drivers for these changes and delve into what the jobs of the future might look like.
23 minutes | Apr 16, 2021
18: Decoding Open Source RPA
This week, host Wayne Butterfield is joined by RPA Jargon Buster Tolani Jaiye-Tikolo. Together they discuss the emerging and rapidly evolving Open Source RPA movement. Is it a viable solution for enterprises? What are the benefits and drawbacks of the various tools on the market? Listen in to find out more.
28 minutes | Apr 7, 2021
17: When Automation and Data Collide
This week host Wayne Butterfield is joined by ISG colleague Stephen Coward for a discussion around the roles of data and automation, and how they fit together to bring value to organizations. Wayne and Stephen explore how data and technology can be leveraged to provide valuable insights, enable decision making and increase operational effectiveness.
25 minutes | Feb 26, 2021
16: A Data-Driven Approach to Selling
This week host Wayne Butterfield is joined by Scott Lichtenstein, Co-Founder & CEO of BuyerSight. Together they discuss how the role of sales managers has evolved in recent years towards spending more time analyzing huge volumes of data created by sales automation, and less time with their teams. In this context, learn how early-stage company BuyerSight uses AI technology and machine learning to provide sales managers with impactful insights and recommendations to help them become better coaches and leaders.
22 minutes | Feb 19, 2021
15: Improving an Industry while Preserving the Planet
Join host Wayne Butterfield and his guest ZeroNorth CEO Soren Meyer as they discuss how digital technology and actionable data are being used to drive transformation in the shipping industry, whilst creating a positive impact for the environment.
28 minutes | Feb 9, 2021
14: Think Broader than Words: The Power of Conversational AI
In this week’s episode host Wayne Butterfield speaks to Robb Wilson, Founder, Lead Designer and Chief Technologist at OneReach.ai, about the hot topic of Conversational AI. Find out how AI technology is bridging the gap between human and computer interactions to deliver seamless customer experience.
23 minutes | Jan 28, 2021
13: Digitization of the SMB
This week Lasse Rindom, Chief Digital Officer at Baker Tilly Danmark joins host Wayne Butterfield to discuss how SMBs can embrace digital transformation and automation to improve performance and remain competitive.
23 minutes | Jan 22, 2021
12: Succeeding in an AI Scale Up
In this week’s episode host Wayne Butterfield is joined by Will Williams from the automatic speech recognition software firm, Speechmatics. Together they explore the importance of harnessing both research and innovation to maintain a cutting edge in AI.
17 minutes | Jan 15, 2021
11: Unlocking the Value of Automation in Private Equity
In this week’s episode host Wayne Butterfield talks to Josephine Hus, an Investment Professional at Permira, about how Private Equity firms are leveraging digital transformation and particularly automation to drive efficiency and enable business growth.
25 minutes | Dec 17, 2020
10: Tales from the Trade Floor
In this week’s episode host Wayne Butterfield and Alex Davies, Program Manager at RBC, discuss how automation, typically associated with transforming back-office functions in financial services, has been successfully applied to the front-office trading floor. Learn how RPA technology has brought value and resilience to the trading floor both pre and post Covid.
21 minutes | Dec 4, 2020
9: W(h)ine, Wheels and Automation
In this episode host Wayne Butterfield finds out from Alex Purvis, Sales Director at Enate Ltd, how automation and orchestration come together to drive successful business transformation.
21 minutes | Nov 26, 2020
8: Using AI to Benefit Mental Well-Being
In this episode Adam Harrold, CEO and founder of Humley, joins host Wayne Butterfield to discuss how AI technology can be used to benefit employee mental health and well-being in the current context of remote working.
22 minutes | Nov 18, 2020
7: Take me to your Believer
Host, Wayne Butterfield, speaks to Ema Roloff, Senior Sales Executive at Naviant Inc, about how success in any transformation project requires significant investment in the people aspect from the outset. Undoubtedly technology is important, however, to avert failure organisations must also ensure they effectively prepare their employees for change.
27 minutes | Nov 9, 2020
6: The Gig that Covid Couldn’t Cancel
Host, Wayne Butterfield, speaks to Barry Matthews, Founder and Managing Director of Re-source. They discuss how enterprises can achieve greater efficiency and scalability through the gig economy, which has seen significant growth since the onset of the Covid-19 pandemic.
18 minutes | Oct 28, 2020
5: Scale or Fail?
Host, Wayne Butterfield, speaks to Shail Khiyara, enterprise automation pioneer, whose experience spans leading roles with three of the key names in the automation technology market, Blue Prism, Automation Anywhere and UiPath. Together they discuss how to ensure success from an automation programme.
26 minutes | Oct 21, 2020
4: To Chatbot or Not?
Host, Wayne Butterfield, speaks to Richard Clarke, Managing Director of Customer Operations at Paddy Power Betfair. They discuss how best to enhance customer experience with chatbots and how to avoid some of the common pitfalls when working with this automation technology.
20 minutes | Oct 14, 2020
3: Distance is Futile – Remote Working for an Automation Center of Excellence
Host, Wayne Butterfield, speaks to Gintautas Jonutis, Global Head of Robotics & Intelligent Automation at Western Union, about the impact that remote working is having on the automation center of excellence.
16 minutes | Sep 21, 2020
2: When Business Continuity Planners Became Gods
Host, Wayne Butterfield, speaks to Ashwin Gaidhani, Principal at DIGITALFABRIC and Advisory Leader at AISWITCH, about how the global pandemic has shone a spotlight on business continuity planning. Together they discuss the increasingly important role that automation technologies will play in business continuity planning going forward.
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