Episode 8. Love Where You Are Going
Listen to this episode and explore:
01:00 - From anthropology to VP People
06:54 - Navigating HR in the fast growing startups
10:30 - Fostering growth mindset
12:50 - Think solutions not problems
16:30 - The art of the growth feedback
19:05 - Mindfulness and career
25:30 - People teams staying relevant to the business
27:20 - People analytics: What should and what should not be measured
36:00 - Company values and how they are manifested
39:30 - The future and potential of the People Teams
41:00 - Performance Management in GetYourGuide
47:25 - Future plans
51:05 - Focusing on what is important
Few quotes from the episode:
You need to have a culture in the [people] team where everybody feels as a partner to the business and everybody in the people organization tries to really understand how what they're doing adds value to the business and tries to understand the context around that, which sometimes isn't that easy because it's not very direct. In sales you work directly with clients and it feels more directly related to the growth of the business; but then there’re very obvious links also in HR: happy people, content people, productive people will do a better job for the customers.
We think it's very important to give people context. If we want them to take ownership and to take take on a lot of responsibility and stretch themselves they need to also understand where the business is going, what the problems are, what the challenges are, what's not going so well and what is going well, what our goals are, and what our vision is. That's something we also invest a lot in: we have a typical all hands where we share a lot, we try to end at the side of oversharing and we treat the whole company is a big circle of trust.
I think it's important to stay nimble and agile and change things quickly when we see they don't work. It's important that people feel they can go to HR or the people team when there's a problem, but it’s more important that people feel they can go to the manager and their team if they have a problem. This should be the goal and this is what we are working on: we don't want to become those crutches, that kind of support managers, but we want to be their partners. We're not kind of ultimately accountable for productivity of the teams and the happiness of the teams, and the success of the teams - that's the manager’s role; but we are there to support the manager and the teams and give them information, give them data, coach them if necessary, provide trainings.
There’s a dilemma about the culture fit assessment: you want to hire people that fit into your culture but you should also take into account that people change and adapt. People come from different company cultures, maybe someone comes from a corporate culture and starting in a growth company they will adapt and change their behaviour, and they will change their way of thinking.
I am extremely fascinated and feel really lucky to be able to work in the industry and in the job, because there's so much innovation and there's so much to learn, and there's more and more data to look at, and there's a lot of support from the business and also awareness on the business side that the people topic can be helpful for growth and it's very important to hire the right people for each stage. That's super crucial to have the right talent on board and then when you have the talent and you've invested a lot into hiring and attracting that talent, you want to keep that talent, you want to grow that talent. There's a lot of awareness that this is important and there's a lot of conversations with the business about that.
I don't have this and I've never had a very clear career path and I was actually personally struggling with that. I always thought I have to have that and I was trying to find it even as a teenager. Now I don't anymore and looking back it's worked for me.
"What do you think any culture of any company can benefit from?" - "Kindness. Be kind, that’s important."
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Credits:
Intro music: "Shinsaibashi" by Pierce Murphy
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