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Today we're talking about the launch of Einstein GPT, which is being announced today at TrailblazerDX 2023. We are going to learn how Einstein GPT will open the door to the AI future for our customers. Here to show us the way is Jayesh Govindarajan, SVP of AI and Machine Learning at Salesforce.

Today we're talking all about the state of sales. In fact, it's the name of our latest sales research, the fifth edition of our State of Sales Report. Here to give us a breakdown is Tiffani Bova, Global Growth Evangelist at Salesforce, and author of the new book, The Experience Mindset: Changing the Way You Think About Growth.

In celebration of Black History Month, we're going to learn about The Hidden Genius Project, a nonprofit focused on training and mentoring Black male youth in technology creation, entrepreneurship, and leadership. We'll also learn about the Salesforce Catalyst Fund, which provides unrestricted capital to nonprofits led by underrepresented leaders. Join us for this conversation with Dr. Brandon Nicholson, Chief Executive Officer of The Hidden Genius Project, and Dr. Ron C. Smith, Vice President of Philanthropy at Salesforce.

Did you know that Salesforce AI Research built an AI language model, Salesforce ProGen, that created the first known 3D structure of an artificial protein designed fully by AI? Learn more about this transformative research and the potential impact it may have on the medical world, as well as how AI research is being applied across industries with ProGen's lead researcher, Nikhil Naik.

Do women bring unique skills as leaders? That's the question Julia Boorstin, CNBC's Senior Media & Tech Correspondent, set out to answer in her new book When Women Lead: What They Achieve, Why They Succeed, and How We Can Learn From Them. On today's episode, Julia talks about the odds-defying leadership approaches of women running the world's most innovative and successful companies - and what we can learn from them. Tune in!

Could bringing back the woolly mammoth be a key to saving the planet? Tech entrepreneur Ben Lamm and Harvard geneticist George Church are betting on it. Together they launched Colossal Bioscience, a genetic engineering company focused on using gene editing technology to advance de-extinction. But the company has a much larger goal, re-introducing native populations to help restore natural ecosystems. Join us to hear Ben and George talk about their pioneering work. For more information on Colossal go to www.colossal.com.

Venture capitalist Beth Ferreira, General Partner of FirstMark has spent her career on both the operating and the investment side. Today, she shares what makes successful entrepreneurs tick and how we can take those lessons and apply them to our own careers.

Many of us are feeling the need to be entrepreneurial either at work, finding a new job or even starting a new company. Today we are joined by an incredible entrepreneur Iman Abuzeid, M.D., co-founder and CEO of Incredible Health. Her company is valued at $1.65 billion dollars. Iman shares with us how she led her health tech start-up to unicorn status and what it takes to build a successful business.

Get tips on keeping the brain young, healthy, and sharp, so you can protect your mind at any age with Dr. Sanjay Gupta, Neurosurgeon, Author & Award-Winning Chief Medical Correspondent, CNN, and Dr. Geeta Nayyar, SVP, Chief Medical Officer, Salesforce.

AI is shaping our future-which is why it's so crucial that companies have diverse, inclusive communities of people creating that technology. Lila Ibrahim, COO of DeepMind joins us to discuss the benefits, the risks and questions associated with AI. She shares her tips on how businesses can build interdisciplinary teams to ensure that the people building these tools actually represent the world they’re shaping.

Don't wait to book that holiday travel! Because Stephanie Linnartz, president of Marriott International, says travel is back and busier than ever. Tune in to hear her discuss how the hospitality giant is reimagining what service means to help revive the travel industry and keep customers at the center of everything they do.

The numbers don’t lie! Today we’re talking about the holiday shopping season and how retailers are doing. We’ll discuss what’s happening in stores, what’s happening online and what are the trends. To help us make sense we’re joined by Rob Garf, VP and GM of retail at Salesforce, Scot Wingo, CEO of Spiffy and Co-founder of ChannelAdvisor and Jason 'Retailgeek' Goldberg, Chief Commerce Strategy Officer at Publicis. Tune in to find out how you retailers can better connect with customers.

What's the secret to ending unproductive meetings forever? Jen Wong, COO of Reddit has cracked the code! On this week's episode she shares her tips on how she runs incredibly effective meetings and empowers her teams. She also talks about how to lead as an introvert, the best ways businesses can be authentic on Reddit and how to grow killer vegetables– with help from her friends on Reddit. Tune in!

How can companies better know and connect to their customers and build more trust? That's a question Seth Godin, marketing guru and founding editor of The Carbon Almanac and Brian Solis, VP and Global Innovation Evangelist at Salesforce and best-selling author, try to answer in this week's episode. They discuss some fascinating findings from our just released State of the Connected Customer report. It’s our 5th edition and features insights from nearly 17,000 consumers and business buyers worldwide. Tune in to find out what's at the heart of it.

Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and Global Innovation Evangelist Brian Solis see automation and AI as a solution. On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry. Tune in to find out more!

The metaverse promises to be a virtual world of innovation, experimentation and opportunity. It has the potential to change the way brands and creators engage with their customers in this new virtual space. Today we are sharing a special session recorded at Dreamforce where we'll dive into the impact of Web 3 innovation on commerce with Erika Wykes-Sneyd, Vice President of Adidas Web3 Studio, Marc Mathieu, SVP of Web3 Studio at Salesforce, and Devin Wenig, former President & CEO of eBay.

Unless you’ve been living under a rock, you’ve heard of Levi’s denim. And they’ve heard of you, too. We talk to their staff historian (yes, that’s a job) Tracy Panek about how much customer wants and needs (and sometimes complaints!) have always been the driving force behind what they make, how they make it and what’s coming next for this 150 year old brand.

One of the most important, significant, but also complicated customer service relationships we have… is with our significant other. They are significant to us; naturally we want to make sure their needs are met. This universal experience is so similar to providing good customer service in the marketplace. We first talk to Francesca Beauman who traces the history of personal ads: what we’ve wanted and not wanted and wanted again from our clients (aka partners) over hundreds of years. Then we turn to Dr. Jess Carbino, who has a PhD from UCLA in 21st century dating, a ton of dating experience herself, and thoughts about how the transaction of love works these days. Also Adam asks his wife if he’s providing good customer service. You’ll want to stick around for her answer.

Tighter margins mean retailers need to innovate to stay competitive during the 2022 holiday shopping season. From dialing up the volume on digital to transforming the role of the physical store, future-looking retailers are putting customers at the heart of every decision they make. Today, we are joined by Rob Garf, VP and GM of Retail at Salesforce who shares his thoughts on what you can do now to optimize your holiday retail strategy and start building lifelong customer relationships.

This thousand-year-old protein continues to delight the palettes of artisanal cheese-loving patrons. But how do cheese makers Mateo and Andy Kehler, owners of Jasper Hill since 2003, keep up with so many mass-produced options on the shelves? Though it’s a slow, difficult process to arrive at an award-winning cheese – you might even need a cheesemonger like Rich Murrillo to guide you – Mateo shares why a taste is all it takes to birth fine cheese-lovers for years to come.