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On Your Behalf
55 minutes | 5 days ago
Carers, Courts, Holidays & Housing
The Vaccine Honesty box for Carers has gone. Clare Anne Magee from Carers NI tells us what happened and what Carers need to do now to be vaccinated. Minister for Justice Naomi Long tells Linda why she is reviewing the role of courts including increasing the limit for the Small Claims Court. Thousands of students have been left paying for expensive accommodation they are not using as the pandemic moved their courses online. Do they have any rights to refunds and should the government be compensating them? Linda talks to Ellen Fearon from the NUS/USI and Mary Bingham from Housing Rights. And as Boris Johnson unveils a path out of lockdown holiday bookings get a boost but is it still too soon to book and if you do what is the safest way to do it. Simon Calder Travel Editor from The Independent is here. Email: OnYourBehalf@bbc.co.uk
57 minutes | 12 days ago
PIPs, Stamp Duty Deadline, Contactless Overpayment
Listener Margaret on her husband's Personal Independence Payment (PIP) appeal and the effect it's having on her and her husband's health plus Social Security Legal Advice Officer Rachel Jeffers on the huge backlog of appeals for PIP and takes your questions. Have you been charged for payments that Tesco said hadn't gone through? Linda finds out what went wrong and what you need to do. The Brexit Protocol causing problems for the thousands of people who cross the border daily for work and education.
55 minutes | 19 days ago
Wills, Dementia and Power of Attorney
Martin Reilly, Policy and Public Affairs Officer for the Alzheimer's Society, discusses the effect of the pandemic and lockdown, on the accelerated decline of those diagnosed with Alzheimer's and dementia. Solicitor Catherine Hayes, discusses Wills and Enduring Power of Attorney and what happens if you haven’t set one up and have to go to the High Court to get control of someone’s affairs. Paralegals; what are they, and how does their role differ to that of a solicitor? Amanda Hamilton, Chief Executive of the National Association of Licensed Paralegals explains this to Linda. And the case of missing house deeds; listener Kevin repaid his mortgage last September and asked Halifax to post out his deeds, but there's no sign of them and he can't get through to his bank. Email: OnYourBehalf@bbc.co.uk Listener Line: 02890 338314 e-mail via the website: www.bbc.co.uk/oyb
56 minutes | a month ago
The Brexit Effect on Consumers and Business
From pet passports and gardening supplies, to green cards for caravans; a panel of experts this week join Linda, to discuss the effect of Brexit on consumers and business in Northern Ireland. Linda is joined by Professor David Phinnemore of Queen's University, Professor Deirdre Heenan of Ulster University, Consumer Council Chief Executive Noyona Chunder and On Your Behalf regular Aodhan Connolly, Director of the NI Retail Consortium. Paul Hatty, spokesman for BIBA The British Insurance Brokers Association will also discuss the caravan question; does your caravan need a separate green card? Email: OnYourBehalf@bbc.co.uk
41 minutes | 6 months ago
Money Worries, Digital Help, Probate and Wills
Linda McAuley chats with the Financial Director of the Consumer Council Scott Kennerly and Michelle Loughran of the charity Mindwise about the help available for money worries. Plus the Law Society's Mark Borland answers your questions about probate, wills and all the other issues that have to be dealt with when someone dies and Angela Ellis of Good Things Foundation on the tools to take your small business online. Email: OnYourBehalf@bbc.co.uk
41 minutes | 6 months ago
Travel Queries, Cancellations, Consumer Advice with the Experts
With travel plans changing by the day and news of further cancelled flights to the Balearics and the Canary Islands, this week Travel Agent Sandra Corkin is live to chat about being on the coalface of the ongoing travel chaos and the effect on the travel industry. We hear about a cancelled frontline workers trip to Machu Pichu, that left them £20, 000 out of pocket and travel insurance, and one listener’s cancelled cruise with a loss of £3,000 – it has been another successful week for On Your Behalf, as this money has been returned in full. Plus the experts are live; Damien Doherty, Chief Inspector of Northern Ireland Trading Standards and Consumer Advice ‘guru’ and On Your Behalf regular Jimmy Hughes are here to answer your queries on all things refunds, and consumer rights. Email: OnYourBehalf@bbc.co.uk
41 minutes | 6 months ago
Childcare Queries, Probate and a Banking Scam Success Story
As the Prime Minister urges us to get back to work and children to school – what support is in place for parents? Is help available for childminders to help them comply with the Department of Health regulations? Aoife Hamilton of Employers4Childcare and Patricia Mooney of the NI Childminders Association chat live, taking calls and queries on the new normal for childcare and returning to school. Problems with Probate – with the Probate Offices currently closed in Northern Ireland, one listener took the matter into his own hands after the death of his mother. And, a huge success for On Your Behalf – Liz got in touch with programme after her father was a victim of scammers, who took thirty thousand pounds of life savings. The bank wouldn’t budge, so On Your Behalf stepped in and he has received the money back in full. Financial Ombudsman Caroline Wayman discusses banking scams with Linda and what to look out for, in order to avoid falling victim to scams of this nature. Email: OnYourBehalf@bbc.co.uk
44 minutes | 7 months ago
Holidays, House Buying and Bereavement Support
With the quarantine countries changing again this week, travel agent Sandra Corkin on the future of the travel industry. Damien Doherty of Trading Standards also reminds us of refund rights for consumers and travel agents. The property market is booming during the pandemic, and with a temporary cut to stamp duty, many would argue a good time to buy or sell. Law Society's Simon Murray and Chartered Surveyor Sam Dickey discuss property valuations, mortgages, surveys and more. Plus - caravan site fees. During lockdown, caravan sites were closed, yet 'caravanners' had to continue to pay these fees - what are their rights? And, one Fermanagh man who took went to the Court of Appeal to get a decision on Bereavement Support that will help people who are severely disabled across the UK. Email: OnYourBehalf@bbc.co.uk
45 minutes | 7 months ago
Student Housing, Flight Refunds and Legal Tender
With students getting ready for a return to university in September, due to the impact of COVID 19, and teaching going virtual, many students didn't make finding accommodation a priority, and now have a matter of weeks to secure accommodation. Ethain Ni Fheargaill of Housing Rights NI and NUS President Ellen Fearon are live with Linda to chat common renting pitfalls, and what students need to look out for. John Hume has left a massive political legacy but he was also involved in starting the first Credit Union in Ireland and became the youngest ever president of the Irish League of Credit Unions. Linda chats to Rosemary Doherty of the Derry Credit Union on the legacy he has left, what Credit Unions are, and who can use their services. Linda also hears from listener Declan, who took Flybe to court and won. Now he is back, to take on Loganair and try to get a refund for his flight. Richard Williams of the Consumer Council discusses travel rights during COVID 19 and what to do if you are in Declan's situation. Legal tender - one certain note is now no longer in circulation....and Linda hears how one listener found out unexpectedly during her first post lockdown shopping trip. Plus, TV Licence queries are answered and Linda looks at licence scams - what to look out for and avoid! Email: OnYourBehalf@bbc.co.uk
45 minutes | 7 months ago
Travel and Quarantine, Employment Advice, BBC Licence Fee
Linda chats to Simon Calder, Travel Editor for the Independent on this years summer holiday situation - what are 'green corridors' and quarantine doing for the travel industry? What are our travel rights to avoid flying into a disaster? And what do we look for in the small print in travel insurance? Paul Hatty of BIBA is live. Mark McAllister of the Labour Relations Agency is live to discuss rights for employers and employees as the furlough scheme begins to end.. And today marks the end of the free TV licences for the over 75's. We hear from Age NI, who call it a bitter blow to many older people, unless they are on Pension Credit. Email: OnYourBehalf@bbc.co.uk
45 minutes | 7 months ago
Travel Advice, Consumer Rights and Birth Certificates in Lockdown
To travel or not to travel? 'Confusion is an understatement' in the words of travel agent Sandra Corkin, who chats to Linda about recently updated travel advice, and the ever changing government 'safe list'. Why is advice in Northern Ireland different to England? The babies born during lockdown that don't officially exist because local council offices were closed during the pandemic. What does this mean for new parents, and can they claim child benefit in the meantime? And, Patricia Doonan of Belfast Consumer Advice Centre chats purchase, repair and replacement rights on faulty electrical items and how consumer law is different for online purchases.
40 minutes | 7 months ago
Face Masks, Irish Airline Refunds and Snail Mail
Linda McAuley chats with Aodhan Connolly from the Northern Ireland Retail Consortium and Kellin McCloskey, head of Postal Services at the Consumer Council about the growth of online shopping and the effect face masks will have on High Street retailers. Plus the Consumer Association of Ireland on how to get a refund from Aer Lingus and Ryanair and a postcard from the past.
42 minutes | 8 months ago
Travel, TV Licences and Terminal Illness Benefits
Linda McAuley talks to Sandra Corkin of Oasis Travel about the easing of travel restrictions. Tax expert Adrian Huston on what the summer budget means for you plus Rachel Jeffers of the Law Centre talks about free TV licences for over-75’s and pension credit. We also talk to Lorraine Cox, who won her case at the High Court this week and changed the legal definition of terminal illness in order to receive benefits.
41 minutes | 8 months ago
Childcare, Access to Cash Scheme and Fighting Fraud
Linda is joined by Aoife Hamilton from Employers from Childcare and Patrica Lewsley-Mooney from the NI Childminders Association plus Brian Cunnington of Pay.UK talks about a new system that has come into effect this week to fight fraud. And talking of cash Eimear Duffy, Senior Policy Officer at The Consumer Council chats about a new access to cash pilot scheme. We also answers listeners questions on Transatlantic cash transfers, MOTs and unexpected phone bills.
43 minutes | 2 years ago
Lifting The Lid on Public Toilets
Is your childcare account working? Is your breakdown cover valid? Finding a loo.
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