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Customer success has become an industry buzz word. But precisely what is customer success, and how can companies benefit from it?  In this special global edition, we hear from our Canadian team: · Bibi Sofowote, Producer and Host of Interesting Humans Podcast  · Anthony Karim, Vice President of Vendor Management at Ingram Micro Anthony calls customer success “managed services on steroids.” Customer success is making sure that customers receive all the value they can from the products or solutions they purchased. The essence of these descriptions highlights the notion that customer success is about providing value to customers, so they keep "coming back for more." In other words, effective customer success ensures business continuity.   One heavy-hitting acknowledgment that arose from the discussion is that technology—no matter how new and exciting—quickly becomes commoditized. We can think of the example of cybersecurity that is now a standardized component of most IT solutions. What therefore differentiates a company from its competitors is customer success—the proactive measure that ensures that the full value of a product or service is fully transferred to the customer before they even need to call customer service. Want to know more? Connect with the Canadian CX team on our Express Hub.

We hear about, and read about, the importance of mentorships and the positive impact this has on careers in a majority of resources regarding growth. But do you know where to start? In this episode, Coffee with Women in Tech host, Harpreet Narang, talks to mentor Luana Holland, distribution business manager, Aruba, Hewlett Packard Enterprise and mentee Annie Shah, marketing manager IoT and AI, Ingram Micro. We hear about their journeys and the positive impact their mentor-mentee relationship has had for both.   We also hear from them about: •              Impact of mentoring •              Advice for someone looking for a mentor •              Why tech with opportunities galore is an exciting career option for women •              Mentorship programs For more information or to be a guest on the show, connect with Harpreet Narang on LinkedIn or email.

Ingram Micro’s IoT solutions comprise smart occupancy monitoring, sound analytics, wireless charging, energy monitoring, air quality controls and so much more. This technology can be adapted and deployed across a multitude of environments such as offices, hotels and airports. We hear from: · Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro · Dave Lister, Managing Director at IAconnects Technology Ltd · Simon Johnson, UK Sales Manager at EnOcean Adopting a digital transformation mindset when implementing IoT solutions will result in lowered operational costs whilst maximizing staff performance and the value of your floorspace. Analyze data retrospectively and in real-time to build, adapt and evolve your working environment. Unlock the opportunity of a smarter, more connected world.  Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

Brand loyalty: Some people get it, some people don’t. There is one major benefit of investing in one brand’s comprehensive solution, however…  The simplicity. Dan Stewart, collaboration sales specialist at Cisco, and Cisco systems engineer for Ingram Micro, Jeff Barnhart, name off several other advantages of investing in a full solution. Plus, they discuss…  How Cisco is adapting to the landscape of IoT Why partners should take advantage of Meraki Marketplace Why partners should care about Cisco’s and Ingram Micro’s partnership Where technology is headed in the next year Find Cisco Solution Support here and Cisco DevNet here. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

A lot has happened since Ingram Micro’s Chief Country Executive, Kirk Robinson, joined us on the B2B Tech Talk introductory episode.  Two of Ingram Micro’s biggest milestones in 2020 include an entirely virtual ONE Experience and a newfound focus on customer experience. In this episode, Keri and Kirk discuss… The biggest takeaways from the 2020 ONE Event What Ingram Micro is doing to double down on customer experience How Ingram Micro is staying connected with partner To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

In this special global edition, we hear from our IoT team in the UK: · Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro · Albert Baker, Co-founder of Danalto · David Pugh, Manufacturing Partnership Lead, Digital Catapult In today’s connected world with greater demands for energy efficiency, enhancing supply chain visibility can add significant value for organizations. Organizations are increasingly under pressure to deliver the benefits of enhanced visibility in the near term but are hampered due to complexity and cost associated with multi-vendor solutions needed to track assets indoors, outdoors and across international borders. Ingram Micro offers flexible, scalable IoT and AI solutions that unlock the capabilities of low power, energy-efficient power sensing, aligned specifically to supply chain and asset tracking. Work with Ingram Micro to make asset tracking simple. Harness the capabilities of a platform that enables low power asset/personnel tracking both indoors and outdoors with reduced infrastructure density, complexity and cost. Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

In this special global edition, we hear from our IoT team in the UK: · Bhavesh Patel, IoT & AI Solutions and Services UK Ingram Micro · Albert Baker, Co-founder of Danalto · Sara McNabb, Market Advisor, Digital Technologies, Enterprise Ireland Sustainability, energy optimization, and in turn, cost efficiencies are a key priority for organizations today. Streamline your operations with a reduction in energy consumption and ensure that your organization remains energy compliant. Using data at the core, capitalize on the opportunity to infer greater business intelligence insights. Ingram Micro offers flexible, scalable IoT and AI solutions that unlock the capabilities of low power, energy-efficient power sensing, aligned specifically to improving sustainability. Within an AI-enabled world, partner with Ingram Micro to tap into the realm of possibilities of next-generation enterprise IoT service creation. Speak to your dedicated account manager in the UK or request to be contacted by a consultant here: https://tinyurl.com/yybleu3w

At its inception, Lexmark encountered the toughest printing application environments.  Today, it continues to change and move faster than any organization in the industry.  In this episode of B2B Tech Talk, Keri Roberts catches up with Phil Carter, Director of Services Portfolio Management at Lexmark and Steve Delaney, a Distribution Account Manager with Lexmark to talk about what the company is currently doing in the MPS space. They also discuss: MPS market threats and opportunities  Lexmark and the catalyst for MPS market growth  Printer device security and sustainability   How technology is becoming more invisible  Learn more about Lexmark and Managed Print Services by visiting their website.  Follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Gaming is bigger than Hollywood and sports—it’s the ultimate stay-at-home pastime of choice with a 32% increase in revenue in 2020. Oh, and 43% of esports viewers say they appreciate brands that connect with them through gaming channels. In this episode of B2B Tech Talk, host Keri Roberts interviews Steve Hitchcock, Channel Sales Manager, Gaming at Seagate Technology, about all things gaming—and why this is such an essential vertical. They also talked about… Ingram Micro adding companies from the gaming space as a new business unit 3 types of storage for gamers How to decide on ideal storage for your gaming rig Tournaments, esports and branding Plus, hear a special guest appearance from Stacy Gerke, Business Unit Marketing Manager, about how Ingram Micro is growing their gaming program.  “Gaming right now is probably the hottest at-home tech sector that you could find yourself wanting to get involved in when it comes to selling products.” — Steve Hitchcock Get in touch with Steve on LinkedIn, or if you’re a partner, reach out to Michael Ernst by email. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

The Ingram Micro ONE Experience 2020 was ONE for the books. Despite the challenges of creating a fully virtual large-scale event, Ingram Micro was determined to offer partners substantial and actionable takeaways, as well as make some exciting announcements.  In this episode of B2B Tech Talk, Keri Roberts chats with Sabine Howest, Vice President of Global Partner Engagement & IoT at Ingram Micro, to review Ingram Micro’s first ever fully global and virtual conference, the ONE Experience. The two discuss: Challenges and opportunities in planning a global virtual event Ingram Micro’s global advanced solutions strategy Opportunities for channel partners to grow and scale in 2021 The future of the global technology market  Missed the ONE Experience? Check out Ingram Micro’s on-demand content and unlock industry insights to propel your business forward in 2021 here.  Follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Data and networking will always come back to fiber optics and fiber optics backbone. Because your business process depends on a fiber backbone, it is critical that backbone developments occur with minimal disruption to your business.  In this episode of B2B Tech Talk, Keri Roberts catches up with Tom Kovanic, Business Development Manager with Panduit Ventures, to discuss: The functionality of a single mode fiber vs. a multimode fiber. Why Panduit’s OneMode is the best fiber optics solution for the modern world. Exciting developments in technology and where tech is headed.  Follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

You don’t need to be a technologist to be in technology. In this episode, Cheryl Rang, director of Advanced Solutions at Ingram Micro, talks to Harpreet Narang about her journey from finance to technology. Topics discussed:  Advancing and improving your IT skill set Using your curiosity to help develop your career Working as a team and making the most of each strength Inspirations and allies Encouraging the next generation of women to get into tech When you have a support system that encourages you, you’ll discover you can take your career to a whole new level—even when you’re six months pregnant like Cheryl’s experience. You may think your work and life can’t balance while you’re attempting to grow both but in a positive environment, you’ll find this isn’t true. Don’t be afraid to ask for help and stay motivated during the challenges.  For more information or to be a guest on the show, connect with Harpreet Narang on LinkedIn or email Harpreet Narang. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Be sure to subscribe so you don’t miss the next episode of Coffee with Women in Channel B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

As a result of COVID-19, more companies are beginning to realize things like community engagement, corporate social responsibility and social purpose are not just nice for an organization to have… They’re absolutely essential.  In this episode of B2B Tech Talk, Keri Roberts catches up with Jamie Ferullo, the Director of Advanced Computing at Ingram Micro and Jennifer Owen, the Senior Account Executive at United Way of Buffalo and Erie County. They discuss: How organizations can create new opportunities for generosity in the current climate. How United Way brings organizations together to create systemic community change. How Ingram Micro and United Way align on social causes for greater impact. How companies can use technology for corporate social responsibility.   Learn more about Buffalo United Way or find your local UW office here. Follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Visibility, intelligence and enforcement aren’t only necessary for choke point security—they need to cover the entire network. Those are three crucial security elements that Samantha Madrid, VP of Security Business & Strategy at Juniper Networks, shares with Keri in this episode. They also discuss…  How each of the three security elements affects your network How virtual firewalls from Juniper keep cloud environments safe Why Samantha has prioritized diversity at Juniper Where Samantha sees technology going Learn more about Juniper security solutions. Contact the Juniper team at Ingram Micro: juniper.assist@ingrammicro.com. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Welcoming employees back to the office can be stressful. One thing Brother doesn’t want you worrying about? Risking your employees’ health and productivity by not reconfiguring your office space. Senior Distribution Sales Manager at Brother, Bob Thews, joins Keri to discuss…  Reimagining your office to optimize safety, security, convenience and productivity Solutions from Brother that can keep offices safe What the future of technology is looking like Learn more about meeting the needs of the evolving workplace. For more information, contact John Haberman at john.haberman@ingrammicro.com. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

If you thought powerful AMD Ryzen processors were only meant for gaming, guess again! Jason Mooneyham, Corporate VP and GM at AMD, joins Keri on B2B Tech Talk to share all the new products AMD and partner Lenovo are releasing. Plus, they chat about… What AMD has been up to in 2020 and where they’re going AMD’s role in the SMB market How AMD is incentivizing learning programs for partners Where the future of technology is headed Access the Lenovo Partner Hub here. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Most companies are going through a refresh phase due to COVID-19 and pivoting from remote work to an office/remote hybrid.  With employees going back to the office, businesses need to have the right tools in place to ensure employee safety and overall organizational health.  In this episode of B2B Tech Talk, Keri Roberts catches up with…  Collin Rauen, Senior Channel Account Specialist at Ingram Micro, Mike Brooks, Sales Business Development Manager Collaboration at Cisco, and Marc Nagao, America’s Distribution Security Business Development at Cisco. The four discuss: What security and business resilience looks like during a pandemic How Cisco is helping organizations go back to office spaces safely  How Ingram Micro makes the transition from home to office stress free “Historically, network and network security have been thought of as pretty complicated things to manage, and I think at CISCO, we’re actually making network and network security a lot easier to understand and manage.” —Marc Nagow Follow us on Twitter @IngramTechSol #B2BTechTalk Sponsored by Cisco and Ingram Micro Financial Solutions Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or tune in on our website. 

People are not machines—plain and simple. Microsoft realizes this and has taken the initiative to boost remote employee well-being and, subsequently, productivity. Renee Abrams, Surface Solution Specialist at Microsoft, joins Keri on today’s episode to share how Microsoft is taking on WFH well-being. Plus, they talk about… Rethinking team collaboration when everyone’s working remotely How the Microsoft Surface Hub 2S 85” is improving teams’ workflow Where Renee sees tech going in the coming year More on the Surface Hub 2S 85”. Contact the Ingram Micro Microsoft Surface Hub team at microsoft-surface-hub@ingrammicro.com.  To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or tune in on our website. 

Accelerate, simplify and better together. These are the 3 core pillars of the collaboration model for Cisco’s Flex 3.0.  In this episode of #B2BTechTalk, host Keri Roberts interviews Christopher Heinrich, Cisco Senior Technology Consultant at Ingram Micro, about everything Cisco Collaboration Flex 3.0. You’ll hear about: The perpetual model vs. the annuity model 5 amazing updates to make things easier for partners Even more Flex 3.0 learning opportunities “It's really allowing organizations and customers to deploy their collaboration applications in what they see fit and how they see fit—and allows them to pay for them how they want to pay for them.” — Christopher Heinrich To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website. 

Lessons from 2020: Disruption isn’t when, but if.  How’s your org doing when it comes to creating a truly mature operational resiliency? In this episode of B2B Tech Talk, host Keri Roberts speaks with Patrick Potter, Solutions Marketing at RSA Security, about building resiliency into every part of your org. We chatted about: Resiliency vs. recovery Strategies for building resilience (plus cyber resiliency) What you can and can’t predict—and how to be resilient anyway “It takes all the business to look at how they can build resiliency into what they do. It's not just an IT issue.” — Patrick Potter Find out more about resiliency at RSA.com, or if you’re a partner, email rsa-licensing@ingrammicro.com. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.