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Auto Retail Live
47 minutes | Dec 14, 2021
Auto Retail Live Outlook For 2022
Auto Retail Live’s Outlook for 2022 webinar first broadcast on 14 December examines this year and host of other trends set to impact retailers next year. Alongside looking at when the industry-wide supply issues will start to abate and bring used car supply and pricing back to some form of normal, we’ll also examine other issues including demand for technicians, vehicle electrification and soaring energy costs. And it almost goes without saying that we’ll touch on agency agreements too. In our final Auto Retail Live of this year we’ll have Mark Raban, CEO of Lookers, David Peel, managing director of Pentagon Motor Group, and Stuart Mills, chief customer officer of Keyloop, all available online to discuss these topics, answer your questions and help you get ready for 2022. The focus for this webinar will be to prepare retailers for the topics set to dominate their business in the coming 12 months. Topics and questions for discussion include: • When will new car supply being to free up? • Will there be a soft or hard adjustment to used car values in 2022? • Consumer behaviour changes as more people buy EVs • Impact of rising EV mix on the retailer • What do retailers need to consider ahead of a switch to an agency model? • Margin pressure from escalating costs from staffing to energy
47 minutes | Nov 10, 2021
Auto Retail Live Q4 2021
As year-end targets approach, manage customer expectations on both new car supply and used car pricing as well as the increasing shift to electric cars becomes ever more important. Auto Retail Live will examine how retailers can make sure they don’t ‘leak’ customers who are increasingly demanding over delivery times and trade-in values. In this Auto Retail Live broadcast we’ll be investigating how retailers can best help customers and hit targets. We’ll also investigate the retailer’s role in the shift to EVs. In Auto Retail Live’s Q4 Briefing we’ll have Daksh Gupta, CEO of Marshall Motors, Robin Luscombe, owner of Luscombe Motors and Karolina Edwards-Smajda, commercial product director, Auto Trader available online to answer your questions and share their experience of how best to operate in the current circumstances. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for September, Q3 and the rest of 2021. Key topics for discussion include: Customer communication during long lead times Part exchange valuation expectation management Are manufacturers favouring EV orders How can retailers help the in the shift to EVs REGISTER NOW and join us online at 2pm on Tuesday, 9 November for our Q4 Briefing. It’s 40 minutes that will give you practical advice and expert opinion on the quarter, and the race to the end of the year – from some of the most successful operators in the auto retail industry. Auto Retail Live is a series of business briefings produced in partnership with Auto Trader that will run throughout 2021.
47 minutes | Oct 12, 2021
Auto Retail Live 12 October 2021
Looking at the next five years and the run-up to 2030, the UK’s auto retail industry is facing some of the biggest shifts in direction ever seen. With digitisation already well under way, vehicle electrification and agency agreements are set to dominate the landscape, manufacturers and dealers need to work out how best to run a profitable retail operation. In the latest Auto Retail Live broadcast, held in association with Lombard, we’ll be investigating these topics in depth with panellists Paul Hendy, CEO of Hendy Group, Tony Whitehorn, automotive consultant and former president of Hyundai Motor UK plus Richard Hill head of automotive at Natwest. The broadcast will also mark the launch of our new report The Future of UK Auto Retailing which identifies the impact the past year has had on the automotive landscape and how the automotive landscape looks set to change in the next five to 10 years. The focus for this webinar will be to provide insight into how the landscape for auto retail will develop with electrification, digitisation and the adoption of new retailing agreements. Key topics for discussion include: EV adoption and the impact on retailers Changing customer behaviour Agency and direct sales model adoption Regulations at UK and European level New market entrants and disruptors
42 minutes | Sep 14, 2021
Auto Retail Live, Winning and retaining customers, part 2
Do you really know how car buyers go from needing or wanting their next car to the final purchase? In the second of our Winning and retaining customers Auto Retail Live broadcast, we’ll be investigate the customer journey and the role marketing plays in this process. Coinciding with the launch of our latest report Winning and retaining customer in an always-on world, this webinar will examine brand advertising, internet presence and wider marketing trends both inside and outside automotive. As an added bonus, anyone who attends the webinar will be able to take advantage of the discounted rate for the report of £265, should they wish to buy a copy, rather than the full rate of £395. On the panel for the 40-minute webinar on 14 September will be Matt Wrigley, group marketing and innovations director for Jardine Motors, Matt Dunnakey, head of marketing at Hyundai Motor UK, and Phil Jones head of eBay Motors Group. All panellists will be available live to answer questions and give their views and thought about the latest in automotive marketing. The panel will be chaired by Auto Retail Network’s Al Clarke. The focus for this webinar will be to provide the latest insight into marketing within a fully-digital world. Key topics for discussion include: How to build brand awareness Online presence How to stand out from your rivals Wider trends from inside and outside auto retail This Auto Retail Live broadcast is being held in partnership with eBay Motors Group.
43 minutes | Aug 11, 2021
Auto Retail Live, Q3 Briefing, 10 August 2021
New and used cars are both in short supply. New car production has been slowed by the chip shortage while the knock-on impact of fewer part exchanges has seen used car stocks drop and prices rise. While margins are up as a result of this situation, how long will it last? With the all-important September plate-change just round the corner, in our latest Auto Retail Live broadcast we’ll be investigating vehicle supply, it’s impact on retailers and what can be done about it. In Auto Retail Live’s Q3 Briefing we’ll have John O’Hanlon, founder of Waylands, Graeme Potts, CEO of Eden Motor Group, and Catherine Faiers, COO of Auto Trader, available online to answer your questions and share their experience of how best to operate in the current circumstances. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for September, Q3 and the rest of 2021. Key topics for discussion include: New car supply – when will the chip shortage end New cars – how to manage customer expectations Used car stock levels Used car pricing Renumeration for sales teams
47 minutes | Jul 6, 2021
Auto Retail Live Winning And Retaining Customers
Do you really know how car buyers go from needing or wanting their next car to the final purchase? In our latest Auto Retail Live broadcast, we investigate the customer journey and the role marketing plays in this process. Coinciding with the launch of our latest report Winning and retaining customer in an always-on world, this webinar will examine consumer buying behaviour, the processes and technology involved, attribution and tracking, brand advertising and wider marketing trends both inside and outside automotive. As an added bonus, anyone who attends the webinar will be able to take advantage of the discounted rate for the report of £265, should they wish to buy a copy, rather than the full rate of £395. On the panel for the 40-minute webinar on 6 July will be, Philip Deacon, head of marketing, Marshall Motor Group, Sam Luscombe, head of innovation at award-winning Luscombe Motors, Cambria’s marketing director Ian Godboldand Phill Jones head of eBay Motors Group. All panellists will be available live to answer questions and give their views and thoughts about the latest in automotive marketing. The panel will be chaired by Auto Retail Network’s Al Clarke. The focus for this webinar will be to provide the latest insight into marketing within a fully-digital world. Key topics for discussion include: Car buyer behaviour – is a fully-online model possible How to handle customers arriving at non-standard points in the sales funnel How can retailers best track and measure multiple sources for leads How to build brand awareness Online presence – how to stand out from your rivals Wider trends from inside and outside auto retail
46 minutes | Jun 9, 2021
Auto Retail Live: 8 June 2021 - New digital-only entrants
A new breed of digital-only retailers are spending huge sums of money marketing themselves as the best way to buy a car, but is this really the case and can more traditional showroom-based dealers win online as well as off-line? In the latest Auto Retail Live broadcast we’ll look into the detail of these business and what retailers with physical showrooms can learn from this new model. In our next Auto Retail Live webinar New entrants, the changing landscape of auto retail, Simon Dixon, founder of Rockar, Neil Smith former operations director for Cazoo and Darren Preddy, Rapid RTC sales director will all delve into the details of online retailing. The focus for this webinar will be to provide insight into online retailing and what traditional retailers can learn from the new online-only entrants. Key topics for discussion include: How to cope with vehicle returns Do customer buy without a test drive National vs local marketing How to handle customer enquires without a showroom Stock sourcing and stock turn Logistics of home delivery
43 minutes | May 12, 2021
Auto Retail Live Q2 Briefing 2021
Showrooms have reopened and those customers that didn’t want a fully online experience are fuelling a strong start to Q2. However, will this pent-up demand be enough to make up for the Q1 lockdown? And at what level will demand continue for the rest of the year? In our second broadcast of 2021, Auto Retail Live’s Q2 Briefing will examine how retailers can optimise sales now to best make up for a March without physical showrooms. In our Q2 Briefing we’ll have Darren Ardron, Perrys managing director, Paul Philpott, Kia UK president and CEO, and Nathan Coe, chief executive of Auto Trader all available online to answer your questions and share their experience of how best to operate after the latest lockdown. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for lockdown’s lifting. Key topics for discussion include: How has the showroom reopening gone? Managing pent-up demand in Q2 Balancing online/offline now everyone’s digital New and used car supply Consumer trends and buying habits for the rest of 2021 Are EVs only for company car buyers?
44 minutes | Mar 24, 2021
Auto Retail Live - 23 March 2021
With less than a month to go before showrooms can reopen in the UK, Auto Retail Live looks at ideas from around the world and how retailers have handled lockdown and their subsequent reopening. Central to our discussion is the impact of the pandemic and how it has potentially reshaped many of the processes for car retailing. Retailers have lost an entire quarter of showroom sales, and while online purchasing and click and collect work for some buyers, many more are waiting so they can see cars in the metal, carry out a test drive and negotiate face-to-face. In this Auto Retail Live broadcast, in partnership with Rapid RTC, we hear about ideas from across the Atlantic and around the world and discuss how UK retailers can put themselves in the best position for showroom reopening in April. On Auto Retail Live: Steve Chipman, president and CEO of Birchwood Automotive Group a 21-site group based in Winnipeg, Canada, who will talk about what he’s learnt about auto retailing in the pandemic. Daksh Gupta, CEO of Marshall Motors, who will discuss what his business is doing to get ready for 12 April after showrooms were shut for almost all of Q1. Jonathan Meade, owner of Hutton & Meade a Dublin-based franchised retailer and treasurer of the Society of the Irish Motor Industry, will talk about what his business has learnt in the pandemic. Pontus Riska, vice president of UK sales at Rapid RTC, who will reveal what his data shows about how consumers have been behaving in lockdowns around the world. Key topics for discussion include: How to get ready for reopening the showroom Lesson s from overseas Online sales innovation Customer handling and lead management Test drives Staff safety and mental wellbeing
48 minutes | Feb 10, 2021
Auto Retail Live Q1 Briefing 2021
As we start 2021 under lockdown conditions, retail businesses are once again responding with determination to get the best out of a challenging situation. In our first broadcast of 2021, Auto Retail Live’s Q1 Briefing examines the pinch-points of the latest lockdown, how customer buying habits have evolved and what’s the best course of action to get through this, especially if the lockdown continues into March; the UK’s biggest month for new car sales. In our Q1 Briefing James Brearley, Inchcape UK CEO, Rawdon Glover, Jaguar Land Rover UK managing director and Ian Plummer, commercial director at Auto Trader all share their experience of how best to operate under the latest lockdown. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for lockdown’s lifting. Key topics for discussion include: What to do as we get ready to exit lockdown What if lockdown is extended into March? Customer behaviour in lockdown 3.0 Will people buy without a test drive? What are the longer-term impacts of an on-off market?
46 minutes | Dec 10, 2020
Auto Retail Live 2021 Outlook
Even before Covid-19, 2021 was always going to be a turbulent year. The UK’s separation from the EU starts in January. Emissions targets get tougher in 2021. And the number of new-start tech firms trying to reinvent auto retail seems to be on an exponential growth trajectory. In our final Auto Retail Live of 2020 we had Robert Forrester, CEO of Vertu Motors, Jonathan Gravell, managing director of Gravells Motors, Paul Ward director of Shelbourne Motors and Darren Preddy, director of dealer sales of Rapid RTC all available online to discuss these topics, answer your questions and help you get ready for 2021. Register to join us HERE The focus for this webinar was on new and used car sales, how to hit your targets while dealing with a changing landscape. Questions for discussion include: How have the 2020 lockdowns changed consumer behaviour? What more can dealerships be doing? What should retailers do about Brexit? Do retailers need to plan for the new petrol and diesel car ban now? Will the new-start tech firms reinventing auto retail, such as Cinch and Cazoo, be successful? Why haven’t we seen a shift to agency agreements yet?
37 minutes | Nov 11, 2020
Auto Retail Live Q4 Briefing 2020
Lockdown 2.0 may not come with the same shock as the first, but it’s raised a new set of questions around what the Government will and won’t allow this time round plus how best to refine online sales and click and collect to keep business running and customers satisfied. In our Q4 Briefing we have Darren Edwards, Sytner Group CEO, Bill Berman, Pendragon CEO and Catherine Faiers, COO at Auto Trader all answering your questions and sharing their experience of how best to operate under lockdown. The focus for this webinar will be retail new and used car sales, how to hit your targets while dealing with a changing landscape. Key topics for discussion include: Lockdown 2.0, what have we learnt from the first lockdown to help us now? What’s different this time round and how to deal with it. Are the manufacturers doing enough to support their networks?
42 minutes | Sep 16, 2020
Auto Retail Live: Critical insight to hit your September targets
How is your September going? Want to do even better? Then tune in to this Auto Retail Live podcast to get the critical insight to hit your September targets, grow your profitability and maintain impetus for the remainder of 2020. Due to the premature end to March sales, this September will be the most important month of 2020, both for the sale of new vehicles and maximising the part exchanges to fuel your used car sales. Held in association with Mazepoint, our podcast features Daksh Gupta, CEO of Marshall Motors, John O’Hanlon, founder of Waylands, Ian Plummer, Auto Trader commercial director and Tracy Ellam, Mazepoint commercial director. The focus for this webinar will be new car sales, how to hit September’s targets without resorting to pre-registration, will the pent-up demand continue, how to spot new opportunities within your own data and how the rest of 2020 will shape up. Key topics for discussion include: The latest on September new car registrations Identifying business opportunities in your data Consumer demand outlook How to deal with OEM targets and pressures Used car opportunities
46 minutes | Aug 13, 2020
Auto Retail Live Future Of Motor Finance
The FCA’s new rules on commission disclosure and a ban on discretionary commission payments will have far-reaching implications for the sale of cars. Our Auto Retail Live webinar The Future of Motor Finance looks at how retailers can continue to make money from finance, but also make the buying experience easier, clearer and simpler for consumers resulting in better customer satisfaction and increased new and used car sales. In this Auto Retail Live webinar we’ll have Mike Pierce, managing director of Sytner Finance, Neil Pickles from RSM Risk Assurance Services, James Tew from iVendi and finance sales expert Andy Tong to help improve your retail performance. The focus for The Future of Finance webinar will be on what the new FCA rules mean to your business, what you can and can’t do as well as looking at how to future-proof your operations. Key topics for discussion include: What did the FCA report on car finance say What are your immediate actions What can and can’t you do How you should be planning for the future
37 minutes | Aug 12, 2020
Auto Retail Live Q3 Briefing 2020
Business is far from normal yet, but the September plate-change will still happen and targets still have to be hit. Our next Auto Retail Live Quarterly Briefing will help put your business in the best position with advice, tips, insight and discussion from our expert panel. In the Q3 Briefing we’ll have Robin Luscombe, founder of Luscombe Suzuki and Mitsubishi, Mike Jones, chairman of ASE Global and Sue Fish, head of new cars at Auto Trader on the panel to help improve your retail performance. The focus for this webinar will be retail new car sales, how to hit new car targets without resorting to pre-registration and the latest buyer behaviours as well as the impact of the broader economic climate. Key topics for discussion include: Will pent-up demand continue to September? Is there enough, or too much, supply? Latest consumer trends Economic impact on auto retail
38 minutes | Jun 25, 2020
Auto Retail Live 25 June 2020
Showroom shutdown followed by pent up demand is uncharted territory for the used car market. In this Auto Retail Live webinar we look at how the pricing and sourcing of used cars has been impacted plus what’s in store over the next few months. First broadcast on Thursday, 25 June we had Neil Smith from Imperial Car Supermarkets, Rupert Pontin from Cazana, Mark Fretwell from Chrysalis Loyalty and Bex Clark from Auto Trader, all available to answer your questions. Showrooms may be open, but we are still facing unprecedented challenges, so it’s vital to come out as strong as possible. With this webinar we aim to help you achieve this. Key topics for discussion include: How is consumer demand? Can used car supply keep pace? Which way will prices go? What will the drop in new car sales do to RVs? Can used car sourcing go fully digital?
39 minutes | Jun 11, 2020
Auto Retail Live 11 June 2020 - Bringing Customers Back
Now that showrooms in England have reopened, in this Auto Retail Live webinar we investigate how best to get customers to start buying cars again, how to ramp up the sales process and what the early pinch-points have been plus how to solve them. This webinar’s panel includes; Paul Hendy from Hendy group, Stuart Buckley from Calltracks and Pontus Riska from Rapid RTC. Key topics for discussion include: How a leading retailer is managing his business How the market is performing How best to get the message to your customers What sort of message should you be delivering What are the early pinch-points – both in the physical showroom and in the (sales) process of getting people back in New, used and aftersales differences
45 minutes | May 21, 2020
Auto Retail Live 21 May 2020
In this Auto Retail Live webinar, we investigate online sales, click and collect, handling part exchanges, test drives and distance selling. Plus, we will have the industry’s leading legal experts on hand to discuss the latest on the furlough scheme, employment issues and other current challenges facing auto retailers. We are joined by the leading retailer Peter Vardy, Sandra Martins and Iain Larkins from Radius Law, plus Karl Werner from MotoNovo Finance, all who answer your questions. Now that click and collect is an option for retailers with closed showrooms, join Peter, Sandra, Iain and Karl to see what you can do to ensure every opportunity is maximised for your business, now and as we begin to open the showrooms in the ‘New Normal’. Key topics for discussion include: How a leading retailer is managing his business How customers behaving online Trip hazards of distance selling How best to handle vehicle handovers and test drives Online finance integration How to ready your business for reopening
51 minutes | May 12, 2020
Auto Retail Live 12 May 2020 - Reopening the dealership
We analyse the Government’s plans to get businesses back up and running while maintaining worker and customer safety as lockdown starts to ease. Robert Forrester, CEO of Vertu Motors, Sandra Martins, head of employment at Radius Law, Catherine Faiers from Auto Trader and Jeremy Evans, founder of Marketing Delivery, chat to Al Clarke about the issues of the day. Key topics for discussion include: What the Government has confirmed you can do What the Government has confirmed you can’t do Analysis of the grey areas How to bring staff back to work Messages for customers
39 minutes | May 7, 2020
Auto Retail Live 07 May 2020
The latest in our new format Auto Retail Live webinars investigates how retailers can get back to selling cars, be that digitally, over the phone or, when lockdown is eased, from a showroom again. Ken Savage from Perrys, Rawdon Glover from Jaguar Land Rover and Karolina Edwards-Smajda from Auto Trader, discuss your questions and the latest topics. Working through these unprecedented challenges and coming out as strong, and as positive, as possible is vital. With this webinar we aim to help you achieve this. Key topics for discussion include: Finding a way back to selling cars Safest delivery options Online or on the phone – how to talk to customers Differences between new and used Lessons learnt so far during lockdown
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