32 minutes | Mar 8, 2021

Episode #005 ITSM for Jira - with Jeffrey Tefertiller

Another week, another iDalko podcast episode on everything Atlassian!In this episode, Manuel discusses ITSM for Jira with Jeffrey Tefertiller, the founder of Service Management Leadership.  Jeffrey Tefertiller founded Service Management Leadership to help organizations, large and small, achieve their Service Management and Business Continuity goals and aspirations. He is an ITIL Expert (v3) and leader in the Enterprise Service Management (ESM)/ IT Service Management (ITSM) community. Jeffrey brings 26 years of leading Service Management initiatives to Service Management Leadership with expert-level understanding and practice of how to adapt the methodologies to any organization and its unique culture.About the episode:How Service Management fits in with the Atlassian productsThe time frame for implementing such a framework The required investment for creating an ITIL environment in a companyand moreIf you want to expand your Jira knowledge, do not forget to check out iDalko's upcoming events and webinars on https://www.idalko.com/events/
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