44 minutes | Nov 15, 2020

Crisis Leadership: Success in a Pandemic | Ep11

The COVID-19 pandemic forced businesses to adapt operations nearly overnight. In this episode, APU business professor Dr. Linda Ashar talks to Dan Cwalina, the CEO of Lormet Community Federal Credit Union, about his experience leading an essential business through the pandemic. Learn how everything changed on March 9, 2020 – a day he equates with 9/11 – and how communication, transparency, flexibility, creativity, unity, and strong technological infrastructure helped this financial institution adapt its business model to operating in a new normal.  See acast.com/privacy for privacy and opt-out information.
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