How to Lead in Times of Crisis with Christy Erbeck
Today on the podcast, Dan Neumann and Christy Erbeck are discussing how to lead in times of crisis and come out of it stronger than ever.
As a leader, it is critically important to take care of yourself during crises to be able to lead others through them, as well. In this episode, Christy shares her tips for leading through crisis, key strategies leaders can begin to implement, and how to cultivate a healthy work environment for everyone involved.
Christy’s tips for leaders, leading in a time of crisis:
Use it as a time to reflect on where you are now and where you want to be on the other side of it all
Take time to process your emotions and lead from a place of truth
Lead by example; take care of yourself and work at a sustainable pace while encouraging the rest of the team
Transparency is key — be transparent about where you are, as a team, as an organization, and in relation to the difficult decisions you’ve had to make to survive the crisis (transparency offers the opportunity for growth and building trust within the organization)
Understand your audience in your approach with being transparent; it is important to care for the person receiving the information
Going hand-in-hand with transparency, it is also critical to communicate (and the need for communication exponentially rises, the greater the crisis)
Meaningful, intentional communication and on-going dialogue between the employee and the leader (or the team and the team members) is critically important for minimizing the stories they may be telling themselves when there is a gap in communication or lack of communication
Connect in a meaningful way with your employees vs. walking away or being silent
Authenticity is critically important in leading through a crisis — it’s not about what you know; it’s about what you’re willing to learn
Do not defer taking action until the last possible moment
How to come out of a crisis stronger than ever with your team:
Delegate decision-making and allow other people to make decisions within a framework
Take pragmatic action
Ensure you are still meeting and talking about your longer-term strategy beyond COVID-19
Examine how to position your organization so that when you come out on the other side of COVID-19 you are attractive to the marketplace and your customers
Apply an experimental mindset and conduct experiments (one way you could do this is to utilize Kanban boards)
Implement empirical process control
Cultivate a culture steeped in trust and forgiveness
Reach out to others as a leader so that you’re not making decisions in a vacuum and are leveraging other people’s expertise
Imagine what the leader that you most respect would do; how would they handle this situation? And how can you tap into this person’s expertise?
Make the time to reflect and gain perspective
Be courageous as a leader by being vulnerable
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