43 minutes | Aug 20th 2020

When Should Marketing Stop Listening to Sales and Start Owning A Vision?

The Customer Experience shouldn't be silo'd into sales, marketing, product, and customer service. It should all be unified within a continuum of digital experiences. It's time for marketing to stop taking orders and start serving the long term vision of the customer's experience at every touchpoint. Mike and Jason just want to press "0" for the operator.
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