Navigating the Customer Experience
About This Show
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Most Recent Episode
062: Adapting An Empowering Perspective to Move Forward with David Durham
David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first year in real estate at the very young age of 20, he is also the author of his first book, “You Must: World-Class Principles for Success” which he is so excited to launch in March. David now helps other self-employed entrepreneurs between the ages of 30 and 50 who have been in business for less than five years to build a thriving business by helping them step out of self-sabotage and step into their success. Questions Tell us a little bit about yourself and your journey What are some of the top three suggestions or tools that you provide to your business owners or entrepreneurs to ensure that they maintain that level of self-mastery and emotional intelligence so they can lead a team that is all so positive minded? We have a lot of small to medium sized business owners that listen to this show across the world in different countries and many of them have to do their own sales. You know they have to pick up the phone and they have to make sales calls. And as you said when they get rejected sometimes they do attach it to their identity. How do you get rid of that fear before you actually take the telephone up and call someone to tell them about a product or service that you have to offer to them? And of course, to pitch it in a way that it comes up as being authentic in terms of your product or service adding value to their life and providing them with useful benefits. But also in a way that you are able to utilize the skills that you are best suited for, to marry what you are offering with what their business has to offer to their customers. Apart from taking a different perspective, are there external stimuli that you could probably expose yourself to that will help you to change your mindset or at least maintain somewhat of a positive mindset throughout the course of your day? What are some of the books that you’ve read recently or maybe in the past that has really helped to grow and develop you as an individual and make you a better person? What is one online resource, website, tool or app that you absolutely cannot live without in your business? What is the one thing in your life right now that you are really excited about – something that you are working on