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WRLWNDradio is a weekly compilation of the hot topics, industry trends, new tech, and your source for informative interviews with todays tech experts.
WRLWNDradio is the weekly podcast for wrlwnd.com and itincanadaonline.ca.
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109 | Open banking, smart apartments and AI to change the future of customer service
In this episode, hear about ‘open banking’ and its concerns, smart apartments could change the future of health in Canada and how AI and Machine Learning are changing our customer service experience. Show Notes: Open banking is the concept of granting third-parties to access bank data to develop innovative apps. This according to Jeff Henderson, Toronto Dominion Bank's chief information officer could be a "game changer." All but one of 100 payment executives at major banks globally said they were planning major investments in open banking by 2020, according to an online survey by consulting firm Accenture released last month. But even as Canadian financial institutions toy with the idea, they're concerned about the looming risk to consumers' personal information amid the growing threat of cyberattacks. The Accenture survey also showed that 50 per cent of respondents said that implementing the emerging concept increases risk. The issue is because of this interconnectedness, this means if one bank is attacked then that could spread throughout the entire system affecting all other banks that are connected. The smart apartment and aging in Canada An apartment located inside Ottawa’s Élisabeth Bruyère Hospital, is a living laboratory that comes equipped with technology that gathers information to help identify memory and mobility issues. This apartment looks like a typical one-bedroom senior’s apartment, but hidden inside are a series of sensors that could change the future of aging in Canada. The Sensors and Analytics for Monitoring Mobility and Memory hub which was unveiled recently is the first of its kind in Canada that will work on the development and testing of new technologies to help seniors remain in their homes longer and more safely. One of the technologies is a sensor pad on a bed that measures how a person gets out of bed — and can spot worrisome signs that could, for example, point to a stroke or other problem. There were also sensors on appliances to track how often and when the refrigerator was opened and whether the stove was left on, as well as a motion sensor that could help track movements throughout the apartment and sensors to check balance and the way a person walks. AI to change the customer experience In the world of customer service, we're experiencing the rise of chatbots, virtual digital assistants, and artificial intelligence (A
Rated 5 out of
What a great show Marcello! Glad to see you're on STITCHER!
Date published: 2016-01-14