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“Customers are always right, until they’re not,” says co-host Kelly Cruz. In episode #43, we return to the scene of Regan Motors in Thousand Oaks, California. Independent dealerships often face the brunt of social media reviews because customers can still be high maintenance to a dealership operation where the Owner is the GM is the …

Continue reading "How Video Surveillance Responds to Social Reviews (feat. Garrett Regan, Regan Motors)"

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