Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily and those tiny computers in our pocket giving us 24/7 access to all our hearts’ desires…times they are a-changing. Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests. This biweekly podcast is brought to you by WD Partners, innovation at scale.Read more »
Disruption is the name of the game these days and it appears that no business or industry is safe. From consumers shifting demands, new competitors popping up on the daily and those tiny computers in our pocket giving us 24/7 access to all our hearts’ desires…times they are a-changing. Join Lee Peterson, retail veteran and consumer expert, as he discusses super relevant business topics with equally relevant and interesting guests. This biweekly podcast is brought to you by WD Partners, innovation at scale.Read Less
Healthcare in general is 15-20 years behind retail. The industry has had the luxury of doing things on their terms instead of their patients’ (or as this week’s guest calls them—customers) terms. While a shift toward customer-centric healthcare has been mounting, the recent pandemic crisis has catapulted the industry into major change. For example, telehealth has come to the forefront, with forced adoption for both patients and doctors as many states enacted stay-at-home orders. In fact, some people will have no desire to go back to in-person doctor visits after experiencing the convenience of telehealth. This week, Dan Stanek, EVP at WD Partners, joins Lee Peterson to discuss the shift for the health and wellness industry to focus around the customer need states and changing demands.