About This Show
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.
Most Recent Episode
Dan Kiely - CEO, Voxpro - powered by TELUS International
This episode profiles a founder who took a very traditional industry and completely redefined it. The delivery of customer experience used to be seen as necessary cost, and many companies took a high-volume, low-cost approach to it. But Dan Kiely, CEO of Voxpro - powered by TELUS International, knew it could be so much more than that. Along with his wife and co-founder, Linda, Dan pioneered a model of ‘Beautiful Customer Experience’ delivery that has led to partnerships with some of the most successful technology companies in the world. In this episode, Dan describes his business journey. How Voxpro went from a 6-person paging company in Cork, Ireland to a global tech company of over 3000 teammates. How it felt the moment Voxpro won its first contract with one of the world's leading tech companies Why he believes core values are critical to a company’s success The importance of never backing down when you truly believe something is right for the business The sacrifices he has made while building his company. Why the day you lose your startup mentality is the day you should close your doors