About This Show
Nonprofit "U" is an online forum where nonprofit stakeholders can discuss the latest developments in the sector and increase their capacity to serve their clients and build sustainable communities. Valerie F. Leonard, an expert in community and organizational development is the host. Topics include nonprofit management, community development, capacity building and organizational development.
Most Recent Episode
Know More, Serve More, Help More
1 day ago
How can nonprofits and other social enterprises deliver a better experience for customers and employees to increase value?
Join John Corrigan, Founder and CEO of Journimap, L3C, and me for a lively and me for a lively discussion on customer experience. John will explain how customer experience practices used by for profit businesses -- such as qualitative research, personal development and customer journeymaps -- can support mission attainment and measurable improvements in social impact.
Call in live at (347) 884-8121. You don't need an account to listen, but, if you want to participate in an online chat, open a listener-only account at https://secure.blogtalkradio.com/register.aspx?type=listener to participate in a live chat. Visit Valeriefleonard.com. Archived episodes may be found at http://Valeriefleonard.com/NonprofitU, iTunes, Podcast Chart, Blubrry and Stitcher.