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Episode Info: In this episode, we talk to Blake Michelle Morgan(Customer Futurist and author of "The Customer Of The Future) about her latest book, the difference between customer service and customer experience, and why Amazon gets it right.  Check out all of Blake's books on Amazon. Follow her on Facebook, LinkedIn, Twitter, and Instagram Check out Blake's podcast  Contact Blake at or 347-907-0968 **More On Blake** Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Comcast, Parker Hannifin, Ericsson, Verizon, Omron, Genentech and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter, and two dogs.   Visit our website Follow The Startup Life Podcast Facebook Page Want gear from The Startup Life? Check out our gear! Check out other great podcasts from The Binge Podcast Network.   Written by: Dominic Lawson Executive Producers: Dominic Lawson and Kenda Lawson Edited by: Alejandro Giron( and Dominic Lawson Music Credits: **Show Theme**  Behind Closed Doors - Otis McDonald  **Break Theme** Cielo - Huma-Huma  Sponsors/Partners Contact DR and Associates today for all of your marketing needs online at, on social media, or at 615-933-3681 Start your Target journey here! ...
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