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Episode Info: Part Two – Technology That Removes Friction and Improves Efficiency Series: Getting Paid On-Site and On Time Guest: Marcel Donnelly from Flat Rate NOW   The advancements in technology have undoubtedly made human lives more comfortable and more convenient. Thus, it is not surprising that businesses make use of technology to avoid human errors and improve efficiency.   In the second part of this series, Marcel shares valuable insights to help businesses streamline their operations using technological applications and devices. It is not technology’s goal to completely replace human contribution. Its purpose is to help business owners with primary concerns like product delivery and communicating with clients.   If you are interested in discussions about technology, you may check these episodes: TSS007 – The Cloud with TradiePad – [LINK] TSS034 – Why quality hosting is so important – [LINK] TSS052 – Capturing and Recording OH&S Documentation – [LINK]   About this podcast, ‘Technology That Removes Friction and Improves Efficiency’ Podcast Highlights: 02:47 – Importance of technology in the industry 07:11 – Recap of the first episode 09:48 – Proper devices and applications to use 18:27 – Technological adjustments in the workplace 19:49 – Frictions that technology can remove 26:02 – Efficiency improvement in the space of double entry 28:46 – Upfront pricing and managing objections 30:49 – Low fly mode 32:35 – Additional applications and tools 34:17 – Importance of data in today’s world   This episode encourages company owners to use technology to their advantage. It is also noteworthy that the majority of employees come from Generation X and Y. These people are knowledgeable about technology, and businesses must use it to their advantage.   With the use of technology, information can be readily available to both customers and owners. A company must be aware of the proper devices and applications that will help them in improving their business’ efficiency.   Marcel also emphasized the importance of data in today’s world. Data is now a commodity, and businesses must use and manage these data properly. Using technology is one of the ways by which companies can efficiently manage data. To learn more about using data for your business, don’t miss the last part of this series, Using Data to Create an Amazing Customer Experience....
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