The Learning Leader Show With Ryan Hawk
About This Show
As Kobe Bryant once said, “There is power in understanding the journey of others to help create your own.”
That’s why the Learning Leader Show exists—to get together and understand the journeys of successful leaders, so that we can better understand our own.
This show is full of stories told by world-class leaders. Personal stories of successes, failures, and lessons learned along the way. Our guests come from diverse backgrounds—some are best-selling authors, others are genius entrepreneurs, and one even made a million dollars wearing t-shirts for a year. My role in this endeavor is to talk to the smartest, most creative, always-learning leaders in the world so that we can learn from them as we each create our own journeys.
Most Recent Episode
224: Mike McDerment, CEO Of FreshBooks - Lead With Trust
< 1 day ago
Mike McDerment is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. The Learning Leader Show "We give trust to earn trust. Lead with trust. That's the world I want to live in." Show Notes: Sustained Excellence. Common Themes of Leaders who Sustain Excellence: Been through something hard Strong morals - set of values, make upstanding decisions, believe in people, don't compromise Creative Surround self with great people Strong desire to grow Default Trust to "ON" First Principles -- Distill things down to underlying system: The act of taking a problem and breaking it down Building FreshBooks -- "I didn't know anything about anything." The #1 place to work -- have won awards for their culture What do you do? "We are in the business of saving people time." Moving to his parents basement to start the business... Running lean Culture takes deliberate thought Must have people who are diverse but share your values Need guidelines/rule sets The 9 Values: Passion - Love your craft Ownership Results Change - Bring learning and growth Honesty Fun - Deliberately make it fun Empathy Strive - Stretch Trust Secrecy - Open inside, but nothing leaves from inside Values/Culture used in 2 ways Publicly recognize people living the values Swiftly eliminate people who don't embody those values - Listen, hear, be open. Recognize that cultures need to be hacked, evolve, change. Inner office dating? Why is that promoted? What does it mean? Everyone spends the first month in customer service. All build that foundation -- Why they prolong onboarding and how that leads to long term success Make decisions today to win in 3-5 years Decided to re-platform even though the rule is to "never re-write or re-platform" "How do you minimize risk, but maximize impact?"