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Episode Info: Bill Peterson is a Lean best practices teacher and consultant who draws on over 30 years of hands-on experience using Lean, Six Sigma, BPR, and other continuous improvement tools to enhance process efficiency, job satisfaction and organizational performance. Combining the ideas of the great process improvement thinkers with his own experiences and insights, Bill began developing his approach to Lean methodology during a 26-year career with Delta’s Technical Operations Division. While focused primarily on operational processes, he saw firsthand that the productivity and job satisfaction of frontline workers was often constrained by the impact of processes in other areas such as, sales/marketing, strategy, purchasing, logistics, engineering, HR, management, and invoicing/accounts receivable. This awareness put him at the forefront of one of today’s most important trends: applying Lean to business processes. Since 2006, Bill has been dedicated to teaching professionals in diverse industries how to apply Lean best practices to improve business processes. He does this as a faculty member in the University of Tennessee’s Haslam College of Business and through his own business LeanBP. In addition to creating and teaching Lean Applied to Business Processes, an intensive one-week course; the Disciplines of Speed, a one-day course; and Lead Smarter, a two- day course, he is also a lecturer in UT’s Aerospace & Defense Executive MBA program. His on site consulting clients have included Asurion, Team Health, Zodiac Aerospace, ACT, and Fokker Services, and he has done extensive work over the past 4 years with Air Force Acquisition contracting processes. In the classroom or on site, Bill emphasizes practical application over academic theory, personal engagement, and the alignment of processes with the organization’s mission and the creation of customer-defined value. Bill holds an MBA in Lean Aerospace from the University of Tennessee, a BS in Professional Aeronautics from Embry-Riddle, Six Sigma Black Belt certification, and FAA Airframe and Power Plant Licenses. Favorite Lean Quote: 'Work within your circle of influence'-Steven Covey
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