The Chief Customer Officer Human Duct Tape Show
About This Show
Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.
Most Recent Episode
Want to Improve Your Customer Relationships and Bottom Line? Put Yourself in Your Customers' Shoes Says CCO at Rigor
4 days ago
"The experiences start from the beginning; the customer has to start feeling that empathy from the beginning when they are prospects," says Francis Cordón, the first Chief Customer Officer at Rigor. Francis is a tech guy who made his way into customer service, taking on CX leadership in the company's newly created role. In this episode, Francis and I chat about the different tactics he has implemented during his 8 months at Rigor in order to improve customer relationships and facilitate customer-driven growth.
Rated 5 out of
Great source of insight and inspiration
Jeanne’s books have been a go-to source of information so I was super excited to discover this podcast series. What a great idea to collect and preserve the personal stories of customer experience professionals. The episodes contain straightforward lessons on what to do and subtler learning’s on how to succeed. Jeanne does a terrific job of highlighting how the guest’s experiences relate back to the principles and best practices of CX. I’ve come away with some great ideas to try as well as lessons of what to avoid. Highly recommend listening to them all. Thanks for the time and effort spent doing these Jeanne.
Date published: 2017-08-28
Rated 5 out of
My new obsession!
Just wanted to share my experience with this podcast because it’s my new obsession! I came across the show after googling ‘best CX podcasts’ and I since then I have been listening to episode after episode on my long commutes to and from work. I’m a co-founder of a small company in the UK. We’re very cx focused instinctively, but have a long way to go in embedding it into processes etc, so this podcast is phenomenally useful to me to see how it’s done by the big boys. Having said that, the guests still share their vulnerabilities and the problems they overcome, so it’s not all “I’m perfect”. I love the ‘pay it forward’ question where Jeanne asks the guests what they know now that they wish they knew when they started. My personal fav episodes are the Lync lady, the Southwest Airlines lady, and the Peloton guy. Also, I love Jeanne (the host’s) personality – very engaging. Would highly recommend this podcast for anyone who’s even slightly interested in CX.
Date published: 2017-07-27