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Episode Info: Top 8 ChatBot Questions for Amazon FBA Sellers 1) What are chatbots? Chatbots are pieces of technology that help respond LIVE to customer interactions. The engagement between a chatbot and a user is very high and the opportunity to create unique and wonderful experiences exist right now. 2) How can chatbots improve customer service? Chatbots will be able to answer basic customer inquiries and even supply transaction related data on a LIVE and INTERACTIVE basis. Additionally chatbots can be triggered using marketing flows to help qualify and segment customers which brings higher custom experiences to each user which can then lead to more sales and happy customers. 3) What are the best chatbot tools? For Amazon FBA Sellers the clear advantage goes to SellerChatBot with ManyChat also offering some high functionality. A specialized, yet unlimited solution can be had for less than 70USD per month.There are other platforms including chatfuel, Aivo, Botsify, ChattPeople, Flow XO, Imperson, and more.. Before you know what the best solution is you must first ask yourself what is the purpose of your chatbot. If you need AI features or NLP (Natural Language Processing) to help manage large volume on your own website you should look for more specialty types of solutions. Enterprise level chatbots can cost 2,000 - 20,000+ per month for the highest levels of volume and technology. 4) Do Chatbots work with Zapier? Manychat is one example of using the zapier integration to help it bridge data gaps that may exist. For example if you are an Amazon seller and you want to launch a new product using chatbots you may choose to distribute one time use coupons so that customers can get a special offer. Manychat does not have this function built in so you must use zapier to connect to a google spreadsheet and then past the codes into the spreadsheet and let zapier distribute those back to manychat. SellerChatBot which offers Amazon FBA Seller features has coupon code distribution and keyword distrbution built in. 5) Do Chatbots work for eCommerce? Some livechat driven software that allow customer service agents to chat with customers also have a programmable chatbot mode to allow some questions to be answered automatically. The best systems integrate with the CRM to track all customer correspondence with the chatbot so that your marketing and sales teams can see the interactions between customers and humans or artificial intelligence. 6) What are some chatbot examples? For the super secret project we created a bot flow that allows customers to get into the bot list so they can stay informed as we start to share the details about this important project. To check out that facebook messenger bot flow go here: 7) What can ChatBots do? 8) What is the best chatbot for an Amazon Seller (or FBA marketplace seller)?


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