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Appreciative inquiry is a strengths-based approach to facilitating positive change in human organizations. Dolph talks with two seasoned practitioners of this method, Jeanie Cockell and Joan McArthur-Blair, about the intersection of hope, despair, and forgiveness that leads to resilience. Lots of inspiration ahead!



Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair, and Forgiveness

First Section of Book:

Nautilus Book Awards:

Joan and Jeanie’s Website:


*****Timestamped Highlights*****

(2:24) The hardest piece of resilience is forgiveness

(3:05) If you can’t forgive, forgive what you can

(9:40) Joan’s poem about forgiveness

(14:45) A (short) stop at despair

(16:02) Systemic despair

(20:49) Moving forward with hope, the bedrock of resilience

(24:14) A metaphorical car crash

(24:36) The intersection of hope, despair, and forgiveness

(25:45) Generative questions – easy yet profound

(29:19) The good thoughts notebook

(30:55) Joan’s poem about hope

(36:02) Keep your vision of the shore!

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