In our third episode, we are joined by Insightrix Senior Research Executive, Jhumur Choudhury, as cohost for the episode. She lends her experience and expertise for a chat about customer experience programs with voice of market consultant, John Morton, an expert in the field of customer experience management. Emerging technologies, best practices and why customer experience programs are so crucial to businesses of all kinds are just some of the topics discussed. If you’d like more information about customer experience programs, download this whitepaper. It’ll help fill in any blanks that may have been missed in the episode. The post Episode 3 – Market Research & The Customer Experience appeared first on Insightrix Research.