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Episode Info: “I’m a big fan of mistakes. That’s your learning opportunity.” That quote came from today’s guest, the open-book customer support expert, Sarah Hatter. She couldn’t be more honest on today’s Rapid Fire episode! In this episode, Sarah reveals: Favorite business book: The Disney Way, by Bill Capodagli Current business trend exciting her most – people embracing the customer from start to finish “This is what you’re supposed to be doing, just do it.” – what she’d tell her younger self Favorite quote: “I think it’s important to have a good hard failure when you’re young.” -Walt Disney She’d like to have Sterling’s job as a host They don’t tell you how much you’ll doubt yourself – what they don’t tell you about being an entrepreneur There’s no template to starting your business Replying to email – what she hates the most She’s done workdays by noon And much more!
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