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The Spapreneurs are back and have lots of great stories and tips for managing client expectations! Topics: Where Lynn and Ramona went during February What happens when clients expect one thing, and you deliver something else What your website is showing what the client is going to expect Setting up protocols and how to follow them Why work tickets matter Going over the steps of what is going to happen in the treatment room - to manage the client expectations Even with independent contractors you can still suggest expectations Why you can't assume your front desk is going to handle managing client expectations How setting client expectations can get them rebooked  

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