About This Show
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com.
Most Recent Episode
EP030: Grammar, User, and Listener!
5 days ago
How brands are using post-purchase engagement to position themselves in the lives of their customers, how one company turned a typo into viral marketing, and our listeners weigh in on the highs (and lows) of the hotel experience. Bite-Sized Delights From the Episode: Why post-purchase engagement is the future for great brands. How typos can turn into opportunities. What our listeners love and can’t stand about the hotel customer experience. What customer experience professionals need to understand their audience better. Are You Looking for Things We Referenced? "Meet the 'Grammar Vigilante' of Bristol" "The Most Successful Brands Focus on Users — Not Buyers" in the Harvard Business Review Smarter CX by Oracle The Oracle CX Assessment Tool