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Episode Info:

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As marketing professionals, it’s important that you think far beyond marketing campaigns - your brand promise has to be front and center in modern marketing. Why? Because your brand is what informs all the other marketing efforts you implement.

To gain practical insights into this topic, Bernie invited Armen Najarian to join him. Armen is a 15 year Silicon Valley marketing veteran who serves as CMO at Agari, a company that makes it safe to open everything that comes into your email inbox. Among the first things he did after joining the Agari team was to lead the charge in rebranding the company in order to more effectively differentiate themselves in their market.

In this episode, Armen explains why brand marketing must be integrated with the other demand generation vehicles already in place to make the most of your opportunities and stand out in your industry. Join Bernie and Amen on this episode of Modern Marketing Engine.

This episode is brought to you by Zubtitle, a new online tool that makes it easy to automatically add captions to any video in minutes. Don’t let your videos get passed over on social media because people can’t follow along on mute. Head to to get started.

Does Your Brand Have A Promise Statement?

Are you familiar with the idea of a “brand promise?” It’s a statement that encapsulates what your company provides in a compelling way that promises customers a very specific outcome. For the Agari team, their brand promise is “Giving you the confidence to open, click, and trust everything in your inbox.”

It’s worth the effort required to refine your brand promise. When you have it simply, but powerfully stated you’ll address the exact need your ideal customers have. But don’t try to create it in a vacuum as an isolated marketing team. It has to be fashioned in coordination with the executive team, partners, customers, and team members to ensure it resonates exactly as needed.

Listen to learn how to better implement brand marketing for your organization.

What Does It Mean To Invest In Your Brand?

Investing in your brand has to do with clearly communicating the why and what of your company in ways that elevate your company profile and highlight your sterling reputation. In order to do it right, your company not only has to invest in the process financially, you’ll have to dedicate some time to get clear on why you do what you do, how you will go about communicating that to your team and customers effectively, and how you will integrate it into everything you do.

Armen explains how he led the charge to do those things at Agari - from determining how the company is changing the world, all the way to the color schemes of visual branding and brand promises. Listen to learn how the Agari team brought it all together and gain insight into how you can do the same in your organization.

The Single-Most Important Attribute Of A Brand Is Its Reason For Existing

Armen says that even though he’s a marketer who loves his product and is happy to talk about what it does and how it serves end users, he has come to see that the halo above the product is why his company exists. It’s not only about the product, it’s about the mission the business is on and how it is making the world a better place. Ultimately, customers want to buy from companies they believe in. It's the brand mission that gives them reasons to believe in the company.

Agari’s mission is to protect digital communications to ensure humanity prevails over evil. There is nothing in that bold statement about the product, its capabilities, or its features. It's only about their motives as a company. Armen says this is a step that often gets overlooked because it’s easier to talk about how you do what you do. Armen’s encouragement for anyone who wants to start up their brand marketing efforts is to start with the “why.” In his words, make it clear enough “that your Grandmother gets it.”

How To Bring Brand Marketing To Life For Your Organization

Mission statements are traditionally designed to be internally focused, but in recent years those messages are being focused externally. Armen explains how the Agari team has placed its mission statement front and center, not only in the minds of their team members, but in their exec overview decks, on their website, and more. It’s not words that marketing has put on paper, it’s a mission that the entire team buys into and integrates into their own stories as they interact throughout the company. Naturally, that means the visual expression of the brand is also constructed in a way that supports the brand narrative clearly. Additionally, the hashtag #TrustYourInbox is commonly used to support the brand messaging on social media.

Why It’s Important To Promote The Brand Internally

The employees, executive team, and board of directors at Agari have latched onto the new mission statement wholeheartedly. Everyone on the team now describes themselves as a “mission-driven business.” It’s an important aspect of what makes up the fabric of how the company operates. When the brand mission is integrated to that degree, it’s naturally disseminated in the product the team delivers.

Do you see how important it is to implement a mission for your organization? More so, can you see how morale, productivity, and overall effectiveness can dramatically improve when everyone is on the same, mission-focused page? Listen to hear more ideas taken from Agari’s implementation of their brand mission and brainstorm the changes you need to make in your organization.

Featured on This Episode Outline of This Episode
  • [1:40] Who is Armen and what does his company Agari do?
  • [4:07] The “why” of your brand is the single-most important thing
  • [6:11] How to communicate the “why” behind your brand
  • [9:26] Armen’s example of a brand platform and brand promise statement
  • [12:20] Integrating the brand promise into every communication avenue
  • [13:10] The brand purpose is what enables you to stand out in your industry
Resources & People Mentioned

This episode is brought to you by Zubtitle, a new online tool that makes it easy to automatically add captions to any video in minutes. Don’t let your videos get passed over on social media because people can’t follow along on mute. Head to to get started.

Connect With Bernie and Modern Marketing Engine

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