Have you heard that you have to undergo a “digital transformation” in order for your business to stay afloat? Do you feel the pressure to re-invent your current processes and technology? If you’re in IT, you know the pressure all too well. If you’re in marketing, finance, or any other department, the pressure to work with or around IT can cause friction. Welcome to the Transform IT podcast, where our hosts Patrick Pahls and Miraj Ali break down some of the most relevant IT topics du jour, with interviews from our favorite subject-matter experts. Transform IT is produced by Smartbridge, a professional services group that simplifies business transformation, with thought-leadership and innovation to create digitally connected enterprises.Read more »
Have you heard that you have to undergo a “digital transformation” in order for your business to stay afloat? Do you feel the pressure to re-invent your current processes and technology? If you’re in IT, you know the pressure all too well. If you’re in marketing, finance, or any other department, the pressure to work with or around IT can cause friction. Welcome to the Transform IT podcast, where our hosts Patrick Pahls and Miraj Ali break down some of the most relevant IT topics du jour, with interviews from our favorite subject-matter experts. Transform IT is produced by Smartbridge, a professional services group that simplifies business transformation, with thought-leadership and innovation to create digitally connected enterprises.Read Less
🍔 Enhancing the Customer Journey in the Restaurant Industry 🍕 Among the various industries impacted by digital transformation, food service (and the restaurant industry alike) has experienced perhaps the most dramatic shift pertaining to the dynamic journey of the customer. From social influencing, streamlined services and advertising channels, food service establishments are beginning to amplify the customer experience through digitally transforming their operations and business structure. Recognizing how to appeal, generate, and nurture customer leads is perhaps the most impacted channel within food service establishments. Further, ensuring that the customer journey encompasses various digital touch points to appeal to unique senses is crucial. In the competitive cycle to stay relevant and retain a loyal customer base, only the strong (and digitally savvy) survive. David “Rev” Ciancio – Yeah Management! Marketing Consultant, social influencer, and longtime food enthusiast has operated in this realm for over 25 years, gaining significant experience in the customer journey/experience in the food service industry. We joined Rev for an in-depth discussion on the ins and outs, dos and dont’s, and critical need to knows pertaining to the customer’s digital journey in food service.