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Episode Info: Why every airline needs to have a social media command center right now? Especially in the aftermath of #qatarcrisis and #BAmeltdown Show notes: 1. Southwest's Command Center: http://simpliflying.com/…/inside-southwest-airlines-listen…/ 2. How AA tackled "Strollergate": https://www.facebook.com/simpliflying/videos/1324873967562444/ 3. How Cebu Pacific revamped their customer service strategy: https://youtu.be/3vNrFwVvYlI
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