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Chatbots have been the talk of the town for a while now. You no longer have to wait for an agent to answer the call or reply to a mail in order to get a solution to your problem. Thanks to the dramatic advancements in Machine Learning (ML) and Natural Language Processing (NLP) that has empowered software to answer your queries without involving a live agent. Today’s chatbots are smarter, responsive and omnipresent. Perhaps a reason why a report by Research and Markets states that by 2024, the chatbot market size will be worth USD 9.4 billion. Despite the predicted ROI from chatbot investments, businesses are in a dilemma whether to incorporate one into their customer service system or not. In today’s episode, we invite our Technical Manager, Sagar Awasthi who to the best of his abilities will try to clear up this dilemma. Tune into this podcast and hear him talk about: - Evolution of chatbots - Shortcomings of traditional chabots and how a search-powered chatbot helps to overcome them - Role of chatbots in enhancing customer support services - How actionable insights generated by search-powered chatbots enrich CX

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