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Episode Info:

Dan and Adam look at the media's obsession with retails downward trend. Is retail dying? Probably not, but no question something's going to change. 0:32 Malls are dying 1:40 Luxury goods and tactile experience 2:30 Shopping & Guitar Center 4:30 Ideas for empty malls 7:02 Why is retail suffering? 7:50 We made it this far before mentioning Amazon. You're welcome. 9:12 Showrooming 10:20 Friction and customer experience 12:22 Service 14:49 Value and outlet malls 16:20 What brands are closing? 17:34 Delivery and experience 21:07 Louis Vuitton 22:57 Let's not talk omnichannel 24:05 Customer journey 25:02 Instagram worthy restaurants 27:10 Authenticity 28:31 We don't miss malls 29:05 Real estate selection

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