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Episode Info

Episode Info:

1:30 Experience and perspective 4:30 Authenticity 5:52 Culture 7:44 Marlow's Magic Book 8:34 Bringing values to life 9:40 Marlow's Tavern background 11:03 Unique locations 12:14 Hospitality is everything 14:38 Hiring for culture 16:33 Ops and management 18:03 Brand reflects reality 20:10 Service, the fork 21:28 Missing on culture 23:57 Leadership 24:51 One word 26:19 How to get culture right 28:10 Scaling culture


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