CX Show: Conversations on Customer Experience
About This Show
The CX Show is SaleMove's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
Most Recent Episode
Gaining Insight from Customer Journey Mapping with Kerri Nelson
In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do.
Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.
Episodes of This Show
Oct 17, 2017
Sep 20, 2017
Aug 11, 2017