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Episode Info: Lifestyle entrepreneurs Genevieve Gauvin and Nick Pineault of The Great Anomaly blog and podcast share their pros and cons of outsourcing and humanizing their customer service with their clients, all while travelling the world. Word of the Week: Outsourcing In the show, Russel, Gen and Nick discuss: * their tactic for adding their personal, human tone while using a virtual assistant (VA) * how they deal with customer service while travelling * the benefit of engaging with your customers * the challenges of balancing time and responding to a mailing list of 20,000+ For more on Gen and Nick and their “The Great Anomaly” work, connect with her on Twitter and on her website.
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