Stitcher for Podcasts

Get the App Open App
Bummer! You're not a
Stitcher Premium subscriber yet.
Learn More
Start Free Trial
$4.99/Month after free trial

Show Info

Episode Info

Episode Info:

Jim Hope's "9 Traits of Remarkable Service."

Trait #7 - Redefine Routine Activities

Our work is often a series of routines. Enthusiastic, giving servers inject personality and panache in routine activities and make the mundane stand out. The challenge is to remember that what we do several times each day is often experienced just once by our customer and it can be the opportunity for us to deliver the experience of a lifetime.

Jim tells a story of a shuttle driver at Bandon Dunes redefining the experience of letting guests know what's on the menu at the club.


Discover more stories like this.

Like Stitcher On Facebook


Show Info

Episode Options

Listen Whenever

Similar Episodes

Related Episodes