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Episode Info

Episode Info:

In this episode, Robert Mixon interviews Bill Carpenter, CEO of the Rochester Genessee Regional Transportation Authority, on one of the most important Big 6 principles -- Listening. In an environment where listening is subordinated to talking, initiative is stifled. The best leaders and teams know how to listen and to understand, more than just to be understood. Bill and Robert discuss different techniques that will turn you into a better listener.

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