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Episode Info: Should Your Customer Always be Right? Randall & David talk about whether the customer should always be right, how this decision can affect your business, and why you may want to consider giving the boot to some of you prospective clients. In this week's podcast episode: 03:22 Should the customer always be right? 03:30 The 80/20 rule 04:20 How to tell which type of customers are best for your business 05:08 When should you consider giving a customer the boot? 07:20 Using lead sheets to determine your best customers 11:20 The effect of an abusive customer and staff 12:12 Special treatment, services and freebies 13:19 The retail dilemma 13:56 Filtering customers with price 14:38 Who are your good customers? Subscribe & review us in iTunes Click Here and then click the View in iTunes button.  Thank you! Resources: Zip Car
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