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Episode Info: 'L&D Transformation' is a term that preoccupies L&D Leaders as much as it baffles us. So what does it mean? What does it really look like? And just as importantly, what is it not?  Barbara Thompson has held titles in L&D Transformation and Innovation since 2007 and talks about why this is still an important topic today - and what we should all be doing about it. KEY TAKEAWAYS Transformation in L&D should mean examining the construct of the team, the operating model, governance, and looking at how technology can support all that you are doing. When you invest in technologies before you determine your direction, then you can find yourself looking for problems to solve with this technology, rather than solve the real problems. Transformation L&D means rethinking everything, from understanding what we should be working on, our use of data, the engagement with those we wish to influence, the types of solutions we employ, our whole perception of digital, and how we demonstrate our value.  Successful companies, such as Amazon, Monzo and Spotify, have taken a radically new viewpoint on the customer experience. Amazon matches your 'wants' to the things it can offer. Spotify asks the question “Do you want to buy music, or do you just want to listen to it?” The shining examples of businesses doing it in the correct way are laser-focussed on solving problems, using data to ensure that there is first a problem to solve, followed by working with and for the client, putting the solution in the hands of the people who need it, making sure that the solution works before scaling it. Some of the pitfalls in transforming L&D can include, surprisingly, letting people know that you are transforming as it sets an expectations that is hard to attain. Also not working in a agile way and failure to focus on the user experience. One of the key enablers for transformation and innovation is the leadership team. What do they think about learning? What would they like from learning? What are the disruptive forces? By subscribing to the notion that agility is key in transformation, we should also accept the fact that some things might work, and some things might not. Pivoting and using agility to correct these paths and try something else is completely fine. One of the most important steps in transformation is to understand the way that education is perceived within the organisation, because this understanding will allow you to understand how better to pivot and add value. BEST MOMENTS ‘We look for innovative solutions instead of stuff that works sometimes’ ‘You change the name of what you’re doing, but you don’t change the practice’ ‘What worked yesterday is not going to work today’ ‘It’s relentless but successful’ ‘We need to test it and iterate’ ABOUT THE GUEST Barbara is an experienced Learning & Development practitioner who is renowned for her progressive views on the profession. Having worked for 9 years at B...
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