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Episode Info: Sign up for weekly reminders about upcoming guest interviews, here: For full show notes, along with webinar slides and resources register here: Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right. Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent. Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to: Improve communication between referral and specialist office Improve patient satisfaction Improve patient care Save you time and money Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future.  Health care referrals done right improves patient satisfaction and saves you time and money every day! Webinar Show Notes: 00:30 Mama G’s story 03:40 Synchronous communication confirms that the message was received 04:29 Track referrals as easily as a book on Amazon 04:52 #1 Tip to better manage patient referrals 06:09 Find more effective ways to involve and engage the patient 06:19 Current typical patient referral workflow 07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management 09:43 Better way to handle referrals 13:56 Manage and measure for quality improvement 14:42 Wait times reporting is easy 15:00 Create a referral 17:00 Over 95% of all patients or their primary care contact are involved and engaged 18:11 Referral requests 20:44 Specialist triage, accept, decline, or e-consult 22:05 Better use of the healthcare system resources 22:27 Patient messaging 23:40 Privacy ensured 24:40 Automate phone call reminders 26:00 Specialist report sent to the referring provider ready to download 29:15 Privacy safeguards with two factor authentication and audit trails 29:00 Implementation time line 32:00 Supports multi-disciplinary referral patterns 35:00 Primary Care Network pilot –the patient’s medical home 35:30 Benefits to the patient 36:31 Benefits to the referring provider 40:00 Mobilize your community and your referral partners to improve your patient referral management Sign up for weekly reminders about upcoming guest interviews, here:
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