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Episode Info

Episode Info:

Whether or not to give refunds can feel confusing and stressful. Entrepreneurs and coaches will ask: “Shouldn’t I have a 100% money-back guarantee? If a client doesn’t get results, shouldn’t I give a refund? But if I give a refund to one client, does that mean I ALWAYS have to give refunds to everyone?”

This episode debunks the top 3 myths about giving refunds so you can get some clarity and feel more grounded when it comes to the financial part of your business.


In this episode Lisa shares:

  • The difference between choosing to offer refunds vs. being required to give a refund
  • Whether you should offer a 100% money-back guarantee
  • How to learn the 4 key areas to include in your refund policy
  • Whether you need to give a refund if a client doesn’t see results
  • Why it’s okay to make exceptions to your own refund policy without having to change your refund practices
  • Why you need a written refund policy if you sell ANYTHING online
  • Why Lisa believes a well-written refund policy supports the root chakra


I invite you to hop over to my website at to receive my BRAND NEW gift for you called “The #1 Way Not to Lose Money If You Sell Anything Online” to learn the 4 key parts that should be in ANY refund policy.

Resources:Easy Legal Steps - download the first book chapter free!

Episode 30 – 3 Reasons Not to Guarantee Results


Emily Fletcher’s Ziva Meditation

Do you have other questions about refund policies? Please feel free to reach out to at My team and I are always happy to help you however we can.

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