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Episode Info:

Adriana Olvera is the General Manager of Thorncliffe Place Retirement Residence In Ottawa. Before she moved to Canada, Adriana worked in a Children’s Hospital Social Services Department in Mexico.  

Adriana has been the General Manager of Thorncliffe Place for five years and has been a member of the Thorncliffe team for ten. Starting as the receptionist where she learned the foundation of how the residence operates she then moved into sales and marketing and now runs operations at Thorncliffe. 



  • Adapting to and learning a new culture in Canada 
  • Learning new business terminology and policies 
  • Managing a team of 54 members 


Operational Lessons: 

  • How to trust and delegate to the Managers in each department of operations 


Building Culture:  

  • Helping team members grow personally and professionally through training 


  • Daily staff huddle where concerns can be heard and positive experiences can be shared by each team member 


Operational Wisdom: 

  • Finding your work-life balance so you can be fully present and engaged 


  • The happiness of your team is important; when you take good care of your people they will take good care of the business 


Connect with Adriana at: 


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