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Episode Info: The past 72 hours have been a little difficult for me to process.  Some of the smartest, rx most interesting and high impact people I have had the pleasure to work with were all let go.  Late last week Microsoft disbanded its Office 365 (nee Yammer) Customer Success Management team. Whilst I dont want to dwell on the reasons why - because to be honest having worked for Microsoft myself in a previous life I am sure it is a complex issue with many different perspectives... what I do want to do is highlight some of the incredible conversations that I had the pleasure of participating in with a number of the Yammer Customer Success Management team over the past couple of years. Unfortunately I couldnt record them all... well fortunately for some like my first drunken night with Steve Hopkins and Angus Florance in Sydney when they were training me to become a Yammer Certified Community Manager.  If you have been listening for a while, emergency you will know that CSMs have appeared numerous times on the podcast.  Last week Luke was about knowledge management using Yammer - or mid last year Mark and Ferro who helped us navigate the red dot buster exercise. For todays tribute, I have gone back into the vault a little further and picked a few of my favourite (early) Yaminade CSM conversations .  First we look back at the conversation with Stefani Butler... then listen to Steven Piotrowski. To each and every one of the CSMs around the world - I want to thank you personally for the impact your work has had on me, my customers, and the community.  It is and will always be greatly appreciated!  PWRead more »

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