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Episode Info: In this episode Julie Gunderson talks with Erik Ketcham, Senior Manager, Software Engineering for a financial services company. Application Monitoring: Erik talks about his high-level strategy for monitoring for folks that are new to the practice. He talks about things you may want to think about such as: How long it takes to load a webpage, breaking down website requests into different categories, measurements, and SLA’s. Erik: “Another aspect might also be monitoring things like database contention. Maybe you’ve written some really amazing application code and it’s just hammering your database. So you have contention on your database or you need to have read replicas or all kinds of other things to help cash your responses so you can have fast response times but a lot of the things that are monitoring in general are going to be around web performance and kind of the full stack between someone that can request and response back.” Debunking a Myth Erik debunks the myth that when big companies started they had everything at their fingertips, when in reality startups start with very minimal footprints and are doing as much as they can from a single server. Erk: “For instance, you know, we’d have a single server, we’d add a bunch of users. At some point we’d start getting to a point where your databases are overloaded, there’s too much contention, your app servers are falling over, you’re up all night and weekend kind of doing all that provisioning and scalability. But initially you think oh, like the startups just have instant scalability and they’re never going to fail, but the reality is that angel investors only give you a couple hundred thousand dollars” Making things easier in the “wild west” Erik chats about how to make things easier in startups and environments with limited resources, and choosing the right resources. Erik: “Choosing the right technology and the right software and programming languages and scaling technology can really go a long way to reducing how much pain and anguish you go through while you are scaling your company.” Erik goes on to share ways to invest in your company learnings, by investing in the right people and reinvesting profits back into the people. He talks to us about how everyone in a startup is operations, how teams work together, and how working together with the development teams leads to ultimate success. Monitoring and Observability Erik shares how he thinks about observability and what that looks like coast-to-coast. With a background in gaming, he discusses the need to have monitoring in place and how standard deviation and observability in your services are hard things to solve. Erik: “It’s pretty important to have these tools, and I think that where we’re at currently, and where we’re headed in the future in terms of observability monitoring with various tools that are out there right now that tie into PagerDuty are allowing us to have much more...
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