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Episode Info: Digital transformation is key during and post-COVID-19 enterprise resilience. COVID-19 forces the biggest acceleration in Digital Transformation. The world has changed post-COVID-19, and we all are going through it. The truth is it will keep changing, and we need to adapt to this, we need to transform our businesses, services to play our role in shaping the ‘new normal of the world – our world. I will start with my own experiences for digital transformation, what I have observed. before starting to this, want to highlight the earlier session we had during April, 2020 on COVID-19 Pandemic and acceleration of Digital Transformation Last week, I went to the local hospital for my routine checkup. At the reception desk, where usually I have to present the ID card and get the queue number for consultancy, after all the process, the front office executive didn’t give me the token number. Which we use to get on each visit, and then based on this number, you are supposed to go to the concerned doctor’s room for consultancy. Instead of giving me the token she said, you have got it through the SMS, check your mobile number, and that was surprising to me, innovation What you, me, and everyone is observing is that COVID-19 as the wake-up call and leaders have to stop talking-the-talk about digital transformation, and they have to start walking-the-walk. Digital transformation has always inspired everyone in the business and the consumer world; however, embracing the transformation has been tremendously slowed in some of the sectors, and in some of the sectors, it was reasonably acceptable. Now the old question, from where the value is coming? During or after business transformation is gone as the organizations started living and showing the results during COVID-19. Now is the time and requirement is so urgent, and those organizations who are not able to transform will become irrelevant and uncompetitive or maybe to put in write words, they will not be in the market. According to COVID-19 CIO Pulse Survey of PwC Strategy&, COVID-19 pandemic has left no choice for organizations to fast-track the digital transformation. Top priorities according to survey for 2020 are: What industry analysts are saying, McKinsey & Company has outlined in the article ‘A road map for post-COVID-19 growth’ the three-stage process; the first stage is ‘navigating the crisis now’, second stage is ‘planning for the recovery’. The third stage is ‘leading the next normal’. In the second phase, the main focus is on how you will fast-track digital transformation activities in your organization. And in these three stages to navigate quickly and rightly, you have to have Tiger teams and SWAT teams of talented individuals selected from across your organization and focused on a specific business mission. Refer earlier session for Tiger & SWAT Teams Coronavirus Outbreak: Business continuity & IT Leaders priorities 90-Days Plan t...
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