Executive Innovation: The Evolution of Customer Experience & Sales
About This Show
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. We ask the questions you are thinking, the questions you are scared to ask and we make your brain hurt after!
Most Recent Episode
Matthew Pollard: "The Rapid Growth Guy" Talks Corporate Sales & Video Chat
Carrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses should be thinking about sales process with new technology tools and processes. Listen to what "Corporate America" should be thinking about to not become "complacent". They talk about how video chat allows you to see buying signs, emotions and can increase your sales close rates by 2-3x over audio. Hear Matt talk about which sales channel he would prefer if given the option of email, text, audio or video.
You can learn more about Matthew @ www.matthewpollard.com
You can learn more about One Touch Video Chat @ www.otvideochat.com