Executive Innovation: The Evolution of Customer Experience & Sales
About This Show
One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. We ask the questions you are thinking, the questions you are scared to ask and we make your brain hurt after!
Most Recent Episode
Hiring & Recruiting In the Digital Age: Ira Wolfe
Our host Carrie Chitsey Wells has TEDx speaker, 5-time author, and President of Success Performance Solutions, Ira Wolfe on the show.
They talk about what is keeping HR executives and hiring managers up at night.
1. Hiring and Recruiting technology innovation: it's not the future, if you haven't started, you are behind.
2. Chatbots: are they good for screening applicants to save the applicant time and the company money? Are they good enough as a standalone or does video chat really compliment the process?
3. Mobile apps aren't just for targeting hourly workers and Millennials, Baby Boomers are using them to search for jobs too.
4. Is there an easier way to do traditional job fairs, through video chat that get better candidates and faster?
5). The candidate is interviewing you just as much as you are interviewing them. Are only the Millennials and Gen Z's looking for the company to be "authentic" and feel like they "belong" or is it all generations?
Ira has a new book coming out "Recruiting in the Age of Googlization" on December 5th, you can pre-purchase it for 35% off @ https://www.amazon.com/dp/1628654643/ref=sr_1_2?ie=UTF8&qid=1502981456&sr=8-2&keywords=ira+wolfe+recruiting
Get his latest e-book for Free @ https://www.successperformancesolutions.com/free-ebook/