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Our fourth ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores 'Dealing with financial crisis and serious illness'. When someone is seriously ill, how can firms help them avoid or manage a financial crisis? Vulnerability Lead Consultant Chris Fitch asks Dennis Hussey from National Debtline and Leo Miles from Macmillan Cancer Support for their guidance on making a practical difference. Covering what to ask, how to assess need, and what counts as relevant and reasonable support, we will reflect on the ‘now’ and ‘next’ of the Covid-19 epidemic. Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors:

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