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Our second ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores how firms are and should be dealing with customer bereavement. The podcast covers: • How creditors can make a difference in the current context of Covid-19 – to bereaved people. • Practical tips on providing a compassionate response. • Taking care of yourself – dealing with loss and simple, clear steps to taking care that may help. In this discussion the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is joined by: • Andy Langford, Clinical Director, Cruse Bereavement Care. • Michael Kennelly, Business Development Director, The Death Notification Service. Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors:

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