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Episode Info:

Jim McDonough knows that on a SaaS team, it’s vital for sales and customer success to work as one. He is the VP of Sales and Customer Success at Attend, the event management and engagement platform. McDonough spent the past 10 years building out sales teams at three early/expansion stage software companies including Mashery, which was acquired by Intel in 2013, SmartBear Software, and Acronis. Now, he’s turned his attention to aligning the goals of sales and customer success. In this episode, McDonough shares how he helps sales and customer success work together to drive down churn, and drive up revenue.

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