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Episode Info: Are You Hiring Smart Virtual Assistants?Anne Lackey loves starting and running businesses. Mark Lackey has always been fascinated with making things work better and run smoother.Together they have co-founded and run multiple businesses simultaneously for 2 decades. They have generated over 15.7 million dollars in revenue for their service-based businesses in the past 4 years alone.By coaching and consulting with hundreds of CEOs and Executives, they have found 3 common core business problems: Owner Overwhelm, Staff Turnover & Failures & Poor Customer Service/Follow Up.QUOTE: “Whether you think you can, or you think you can't--you're right.” ~ Henry Ford Top 3 Hot Point Takeaways:Advantages of the PhilippinesWhy Virtual Assistants aka VA'sStaffing for Scalability Today’s Resource Links from the Podcast:www.HireSmartVAs.comFacebook: https://www.facebook.com/HireSmartVAs/Anne - https://www.facebook.com/AnneLackeyMark - https://www.facebook.com/markslackeyTwitter: https://twitter.com/annelackeyInstagram: https://www.instagram.com/annelackey/YouTube: https://www.youtube.com/user/annelackeyLinkedIn: Anne - https://www.linkedin.com/in/annelackey/Mark - https://www.linkedin.com/in/markslackey/Books: https://www.amazon.com/Anne-Lackey/e/B00IA6YAFW%3Fref=dbs_a_mng_rwt_scns_share  Watch us on YouTube:https://youtu.be/QWeF0wm6fpY Timestamped Show Notes:00:30 - Introduction10:00 - Yeah six months evaluating, figuring out what the risk is, the pros, and the cons. We went through all of that and narrowed it down to the basics. Then we hired an individual for us first. So we hired, gosh, tomorrow will be the anniversary, five years ago tomorrow.20:00 - So our clients had prepared two weeks' worth of work based on the individual, the American that this individual was replacing, and she went to Thailand. She thought she'd have plenty of time. Well on the first Thursday at 4 am the VA had done all of the work and she was like, oh my gosh, what do I do?30:00 - Their work ethic was through the roof and the guy was a self-starter. If he started running out of work, he would look at other areas of the business relationship to see what else could be done. I remember him, he joked around, he's like, there was some programming or some issues with the website and he just went and taught himself code and learned how to fix the website for himself. I didn't ask him to do that but he ran out of stuff to do.40:00 - What we do is have a client pick options. So I give you three. So let's say you're the client, Scott, if I give you three amazing people. Your general feeling is, oh my god, I love them. I like all three of them and a lot of times my clients will take more than one, one or two, but those three could do that job you need. So let's say you pick Jane. I'm going to work starting next Monday with Jane and we have different certifications. We've got customer service, front office, back office, we've got sales support, got accounting, it doesn't really ...
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